Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kimberley Dahlitz

Varsity Lakes,Queensland

Summary

Dedicated case manager in the disability sector. Deeply committed to helping individuals reach their full potential. Possessing an empathetic nature and adaptability. Able to listen with compassion and communicate effectively, fostering strong interpersonal relationships built on trust. Guided by a genuine desire to lead with kindness. My professional journey is focused on meaningfully impacting significant global issues, such as humanitarian aid and sustainable development. I firmly believe in the power of compassion to create positive change in the lives of those served.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Coordinator/Case Manager

Home Caring
11.2020 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Strengthening and enhancing participants' community, including providing assistance to resolve arising problems or issues, understanding their responsibilities under service agreements, and making changes to or terminating a service agreement
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Coordinated meetings and events for internal and external groups.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.

Child and Youth Worker

Aruma
11.2020 - 04.2021
  • Provided key emotional support to special needs youth.
  • Implemented behaviour modification strategies to address challenging behaviours exhibited by young clients.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
  • Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
  • Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
  • Promoted positive behaviour change in young clients by utilizing evidence-based therapeutic techniques.


Mental Health Support Advocate

Whoever You Are
09.2020 - 01.2021
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.

Manager

Hudsons Pindara Private Hospital
04.2016 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organised, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximised performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Pathway To Preventing Child Trafficking

Zoe Organisation
07-2024

Family Counselling/therapy

Lives Lived Well
06-2024

Certificate IV - Child, Youth And Family Intervention

Spectrum Organisation
Lawnton, QLD
12.2021

Certificate - Psychosocial Recovery Coach

Academy of Mental Health And Counselling
04.2021

Diploma - Hospitality Management

QLD Tafe
Southport, QLD
07.2016

Skills

  • Leadership
  • Empathy
  • Teamwork
  • Communication
  • Adaptabilty
  • Problem-solving

Certification

  • Hope and Healing Certificate - QLD Framework for working with children and young people living in residential care
  • Psychosocial Recovery Coaching - The Academy of Mental Health
  • NDIS Quality and Safeguards Commission - New Worker NDIS Induction Module
  • Quality, Safety and You - NDIS Worker Orientation Module
  • Cert IV in Child, Youth and Family Intervention
  • Statement of Attainment in CPR and First Aid
  • Infection Control Training - Covid 19

Interests

I am passionate about the mind, philosophy, neuroscience, breathwork, meditation, yoga, and theology I also nurture my love for nature and travel I aspire to study part-time in humanitarian crises, dedicating myself to the vital mission of fighting against human trafficking I am passionate about the mind, philosophy, neuroscience, breath work, meditation, yoga, and theology I also have a deep appreciation for nature and travel My aspiration is to study part-time in the field of humanitarian crises, where I can dedicate myself to the essential mission of combating human trafficking


Timeline

Support Coordinator/Case Manager

Home Caring
11.2020 - Current

Child and Youth Worker

Aruma
11.2020 - 04.2021

Mental Health Support Advocate

Whoever You Are
09.2020 - 01.2021

Manager

Hudsons Pindara Private Hospital
04.2016 - 03.2020

Diploma - Hospitality Management

QLD Tafe

Pathway To Preventing Child Trafficking

Zoe Organisation

Family Counselling/therapy

Lives Lived Well

Certificate IV - Child, Youth And Family Intervention

Spectrum Organisation

Certificate - Psychosocial Recovery Coach

Academy of Mental Health And Counselling

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Kimberley Dahlitz