Kimberley Dawson
Alkimos,WA
Summary
Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Works well as part of a team and individually. 18 years’ experience in customer service and retail sector. My Most recent role was a Store manager with Macpac. However I am returning to the work after spending the last 6 months on Maternity leave and relocating to Perth. I am looking for a part time role and stepping down from store manager.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Macpac Queenstown
Queenstown
07.2022 - 05.2024
- Leading, motivating and developing the team to ensure consistent performance
- Driving Customer Service through team engagement and excellent product knowledge
- Maximising the store’s sales potential and profitability, driving the KPIs
- Delivering company standards to the highest level
- Visual merchandising and product launches
- Being a Brand Ambassador
Customer Service Supervisor
10.2020 - 07.2022
- Provide support to new and existing team members and contribute to a positive work environment by effectively managing and motivating the team
- Maintain efficiency at the checkout and follow store procedures by monitoring and controlling the flow at the checkouts, complying with all food safety and health and safety procedures
- Maintain housekeeping and resolving technical issues
- Delivering excellent customer service at all times and resolving any complaints efficiently
- In absence of the customer services manager, carry out duties essential for the efficient operation of the department
- Responsible for planning the weekly schedule for 40plus team members on the customer services department to ensure all areas of the department are sufficiently covered
- Responsible for training and coaching all team members and encouraging their development within the department
- Responsible for ensuring the correct processes are adhered to for the sale and supply of age restricted products
- I currently hold a duty managers certificate from the Queenstown council valid for 3 years.
Pharmacy Technician
Qualmed Pharmacy
Addington, Christchurch
03.2019 - 10.2020
- Job description same as previous working as a Level 4 Pharmacy Technician whilst doing my training for Level 5
- Managing medications for 50 rest homes as a team.
Pharmacy Technician
Westbury Pharmacy
Waikanae, Kapiti Coast
05.2015 - 03.2019
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Managed up to 300 blister packs for rest homes and community patients
- Planned and organized the workload for a team of 5 for the working week
- Organized an error chart for the team to track team errors and gave feedback each week on high error numbers
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Stocked, labelled and inventoried medication to keep accurate records
- Use of the Pharmacy systems including TONIQ, One Chart, MediMap and also use of the Alpaca and Proud Robots
- And also use of LTC services.
Pharmacy Technician
Boots
North Wales, Abergele
07.2010 - 03.2015
Kapitied prescriptions and prepared prescription labels with absolute accuracy.
Medical Receptionist/Admin Clerk
NHS
UK, Rhyl
07.2007 - 07.2010
- Created welcoming environment for patients by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Filed away all medical records of Patients in the Hospital
- Updated and booked appointments for patients within the Hospital
- Medical reception duties in various areas of the hospital
- This included making appointments, dealing with doctors and nurses and medical queries.
Department Supervisor
Asda
UK, Rhyl
07.2004 - 07.2007
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Wrote out weekly schedules to maintain coverage levels for expected demands
- Handled cash register, returns and refunds
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Trained 11 new employees on overall company and department specific policies and procedures
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Education
Skills
- Planning and Organizing
- Team player
- Communication
- Goal orientated
- Attention to detail
- Performance driven
- Great motivational skills
- Coaching and Training
- Store Merchandising
- Customer Service Management
Certification
- Teaching Assistance Level 3
- Certified Pharmacy Technician Level 2 (Uk Pharmacy)
- Certified Pharmacy Technician Level 4
Timeline
Store Manager
Macpac Queenstown
07.2022 - 05.2024
Customer Service Supervisor
10.2020 - 07.2022
Pharmacy Technician
Qualmed Pharmacy
03.2019 - 10.2020
Pharmacy Technician
Westbury Pharmacy
05.2015 - 03.2019
Pharmacy Technician
Boots
07.2010 - 03.2015
Medical Receptionist/Admin Clerk
NHS
07.2007 - 07.2010
Department Supervisor
Asda
07.2004 - 07.2007
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