Kimberley Diggens
Kings park,S.A.
Summary
Dedicated Customer Service Professional with immaculate history of of meeting and exceeding company goals. Skilled in working under pressure and adapting to new situations and challenges. Keen learner with high aptitude to adopt new systems, work environments and practices.
Overview
11
11
years of professional experience
Work History
Experience Hub Concierge
Bridgestone Australia
Eastwood, SA, SA
10.2016 - Current
- Support contact for both internal and external stakeholders
- Daily interaction with general public to identify and promptly satisfy needs of consumer
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
- Training staff on new systems
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Construction of resources, manuals and reference materials
- Liaison with multiple departments to ensure process optimisation across divisions
- Comprehensive sales training resulting in increased retention and sales conversion
- Sound knowledge of software systems such as SAP
- Report on department performance and identify opportunity for improved processes
National Customer Service Consultant
Bridgestone Australia
Eastwood, SA, SA
03.2012 - 10.2016
- Support contact for both internal and external stakeholders
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained strong working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities.
Education
72 Units Completed With 5.5 GPA - Psychology(Hons), Behavioural Sciences
Flinders University
Adelaide, SAHigh School Diploma -
Wirreanda High School
S.A.12.2003
Skills
- Consistently recognised for exceptional communication and customer service skills
- Cultural Awareness and confidential sensitivity
- Effectively build rapport with clients
- Can easily identify which communication techniques and interactions suit individual need
- Dedicated to process improvement and operational efficiency
- Confident, professional, and well presented
Accomplishments
- Frequent nominations for 'Employee of the Month'
- Awarded "Customer Service professional" on several occasions
- Selected for title of "product knowledge expert" by superiors
- Successfully completing (ongoing) training modules and hosting upskilling seminars for peers.
Timeline
Experience Hub Concierge
Bridgestone Australia
10.2016 - Current
National Customer Service Consultant
Bridgestone Australia
03.2012 - 10.2016
72 Units Completed With 5.5 GPA - Psychology(Hons), Behavioural Sciences
Flinders University
High School Diploma -
Wirreanda High School
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