Kimberley Fowler
AYR,QLD
Summary
Professional ready to contribute to organizational success with strong operational and administrative skills. History of delivering impactful support and fostering team collaboration to meet dynamic needs. Reliable and adaptable, with focus on effective communication and problem-solving. Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.
Overview
9
9
years of professional experience
Work History
Coles online Staff
Coles Supermarkets
Ayr, Queensland
12.2023 - Current
- Managed online orders and ensured accurate picking, packing, and delivery to customers in a timely manner.
- Collaborated with team members to maintain inventory levels and restock products to meet customer demands.
- Utilized digital tools to track and update order statuses, resolve customer inquiries, and provide exceptional service.
- Implemented quality control measures to guarantee the freshness and quality of products delivered to customers.
- Enhanced efficiency by streamlining the order fulfillment process, achieving a 15% increase in on-time deliveries and improving customer satisfaction metrics.
Community Support Worker
Ethical Support Services
Huntfield Heights, SA
10.2022 - 08.2023
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Advocated for clients for comprehensive service delivery and linkage to community agencies.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Assisted clients with communication and general needs such as organising appointments or taking medication reminders.
- Providing safe transit and escorts to community events and or appointments.
Call Center Operator
Adecco
Adelaide, SA
04.2021 - 11.2021
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Addressed over 150 inbound and outbound calls daily, facilitating customer inquiries and swiftly resolving complex issues, achieving a 95% customer satisfaction rate as measured by post-call surveys.
Brochure Delivery
Salmat
Seaford, SA
01.2017 - 09.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in a customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Resilience to complete deliveries in bad weather within safe working requirements.
- Achieved distribution of 500 brochures daily across rural areas, enhancing brand visibility while adhering to strict deadlines and quality service expectations.
Education
Certificate 3 - Game Art And Design
Academy of Interactive Entertainment
Canberra, ACT11.2017
Certificate 1 - Financial Management
Smith's Family
Seaford, SA08.2017
SACE - Arts
Seaford Secondary College
Seaford, SA11.2017
Certificate 2 - Game And Interactive Media Design
Academy of Interactive Entertainment
Adelaide, SA11.2016
Skills
- Cleaning and organization
- Customer relations skills
- Customer service expertise
- Data entry
Timeline
Coles online Staff
Coles Supermarkets
12.2023 - Current
Community Support Worker
Ethical Support Services
10.2022 - 08.2023
Call Center Operator
Adecco
04.2021 - 11.2021
Brochure Delivery
Salmat
01.2017 - 09.2017
Certificate 3 - Game Art And Design
Academy of Interactive Entertainment
Certificate 1 - Financial Management
Smith's Family
SACE - Arts
Seaford Secondary College
Certificate 2 - Game And Interactive Media Design
Academy of Interactive Entertainment