Kimberley Fox
Moranbah,QLD
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Driver Examiner
Department of Transport and Main Roads (QGAP)
01.2023 - Current
- Undertake driving assessments
- Deliver debrief to applicant/approved person
- Maintain sound knowledge of Q-Safe manual
- Input results into TICA reflecting driving privileges
- Confer with other Driver Examiners for various matters
- Maintain records in secure area
- Adhere to all safety measures
Customer Service Advisor
Department of Transport and Main Roads (QGAP)
01.2023 - Current
- Set up site for business with daily site checks
- Check trails and daily filing and assist staff with correction process
- Provide up to date service and advice for all customers
- Utilize programs such as TIPPS, TICA, Q-Flow and MIS to complete transactions
- Monitor client aggression and assist staff with appropriate management
- Close of business tasks such as banking and securing filing
- Maintain and Building relationships with staff from other regions
- Maintain stock levels, monthly stock take tasks
- Monthly site safety checks, Quarterly site safety checks
- Monthly float and till checks
Assistant Clerk of the Court
Department of Transport and Main Roads (QGAP)
01.2023 - Current
- Provide accurate information to customers in regard to Court matters
- Process and take payment for QWIC transactions such as QCAT application, SPER inquiries and licence application submissions
- Witnessing documents as an Assistant Clerk of the Court
- Maintain Forms stock levels
- Maintain relationships with support staff from 'parenting' Court Clerk
- Taking Payment for Births, Deaths & Marriages
- Key management for various Housing groups
- Tenancy Sign ups and submissions
- Directing customers to appropriate providers i.e
- Electoral Roll inquiries
Bureau Veritas (Weekends)
- Travel to mine sites to collect samples
- Measure weigh and document samples collected for testing
- Record testing results and report anomalies
Gulf Savannah NRM – Women Returning to Work Program
- Administration task
- Account management
- Assist with Project Management
- Event management and Organization
Coles Moranbah (Night Fill)
01.2023 - 01.2023
- Stock shelves keeping to FIFO rules
- Assist customers with inquiries
- Practice safe lifting
St Johns Community Care
01.2022 - 01.2022
- Customer contact and client package manager
- Contact customer for daily reminder
- Analyze client package fund
- Provide appointment services for customer health care
RockRidge Farming
01.2014 - 01.2018
- Product processing and package to order within SPEC.
- Quality control management – recording results
- Transport compliance – Administration and filing con-notes
- Train staff in ALL aspects of shed tasks
- Assist with workplace safety procedure and protocols and implementation
- Communicate with staff with language barriers.
- Stock take and management
- Manage staff disagreement and resolutions
Skills
- Call center experience
- Customer Relations
- Call Center Operations
- KPI Monitoring
- Customer Focus
- Vehicle Inspection
- Training programs
- Account Management
- Building rapport
- Research and due diligence
- Complaint Handling
- Work Order Preparation
- Payment Processing
- Problem-solving abilities
- Microsoft Outlook
- Microsoft Excel
- Administrative Support
Licenses
- MR (O)
- RE (L)
Traininganddevelopment
- Justice Of the Peace Qualified, 06/06/2024
- Blue and Yellow Card, 2022-01-01, 2025-01-01
- High Risk Work Licence, 2019-01-01, 2025-01-01
- First Aid & CPR, 2022-01-01, 2027-01-01
- White Card
- High Risk Fork Lift licence
References
- Maryanne 'Lou' Trevor, Department of Transport, Acting Senior Advisor, 0427699779, maryanne.z.trevor@tmr.qld.gov.au
- Nikita Davy, Clerk of the Court, Emerald, 0404503595, nikita.davy@justice.q;d.gov.au
Timeline
Customer Service Advisor
Department of Transport and Main Roads (QGAP)
01.2023 - Current
Assistant Clerk of the Court
Department of Transport and Main Roads (QGAP)
01.2023 - Current
Driver Examiner
Department of Transport and Main Roads (QGAP)
01.2023 - Current
Coles Moranbah (Night Fill)
01.2023 - 01.2023
St Johns Community Care
01.2022 - 01.2022
RockRidge Farming
01.2014 - 01.2018
Bureau Veritas (Weekends)
Gulf Savannah NRM – Women Returning to Work Program
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