Kimberley Lockie
Melbourne
Summary
Results-driven professional with expertise in account management, business operations, and customer relations. Skilled in financial management, inventory optimization, and strategic planning to drive growth and efficiency. Proven ability to build client relationships, enhance customer satisfaction, and streamline processes for business success.
Overview
11
11
years of professional experience
Work History
Account Manager
Yarra Valley Dairy
08.2023 - Current
- Maintained and nurtured relationships with major retailers including Aldi, Woolworths, Coles, and Costco
- Conduct end-of-month and end-of-year financial account reconciliations to ensure accuracy and compliance
- Collaborate as part of the executive management team to drive strategic decision-making
- Assist in managing fulfillment operations for fast-moving consumer goods (FMCG), optimizing inventory with a focus on minimum life on receipt (Mlor)
- Especially ensuring local orders were received on time and in full
- Develop accurate forecasting models and detailed order planning to streamline supply chain efficiency
- Strategize and execute promotion planning to maximize market impact and sales growth
- Lead new business development initiatives, with a strong focus on export market expansion
- Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction
- Conducted market analysis to identify opportunities for growth and expansion within the dairy industry
- Developed and executed strategic account plans to maximize sales and market share
- Conducted regular reviews and presentations to key stakeholders, ensuring alignment on objectives and performance metrics
Owner/Manager
Arboricultural Solutions
12.2019 - 08.2023
- Managed day-to-day business operations, ensuring smooth workflow and efficiency across all tasks
- Developed and maintained strong relationships with clients, resulting in increased repeat business and referrals
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
Customer Solutions Representative
Toyota Financial Services
09.2017 - 12.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Consistently exceeded performance metrics by prioritizing tasks effectively and focusing on delivering outstanding service
- Developed strong rapport with clients through follow-ups on pending matters or requests, ensuring their needs were met promptly
- Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand
Customer Service and Maintenance Scheduler
Fire Protection Services
11.2015 - 08.2017
- Coordinated with external contractors to ensure work was completed according to specifications and within established timelines
- Maintained a high level of customer satisfaction by ensuring timely completion of maintenance tasks and promptly addressing any concerns raised by facility users
- Facilitated cross-functional meetings to review project progress, gather input from stakeholders, and address any issues or bottlenecks
- Streamlined communication between departments, providing detailed equipment status updates in a timely manner
Help Desk Service Officer
Civil Contractor Federation
01.2014 - 11.2015
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions
- Provided exceptional customer support, leading to increased client retention and loyalty
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues
Education
Diploma - Early Childhood Care And Education
Box Hill Institute of TAFE
Melbourne, VICSkills
- Account Management & Relationship Building
- Small Business Operations with strategic planning and business development
-Financial and Operational Management
-Customer service and client relations management
-Sales and Marketing
-Technical and administrative proficiency
- MYOB Expertise, Xero Proficiency, CRM Software
- Organizational Skills
Objective
To obtain a challenging position
where my problem-solving skills,
and experience in customer service
can be utilized to enhance
key stakeholders experiences
and drive business objectives.
Timeline
Account Manager
Yarra Valley Dairy
08.2023 - Current
Owner/Manager
Arboricultural Solutions
12.2019 - 08.2023
Customer Solutions Representative
Toyota Financial Services
09.2017 - 12.2019
Customer Service and Maintenance Scheduler
Fire Protection Services
11.2015 - 08.2017
Help Desk Service Officer
Civil Contractor Federation
01.2014 - 11.2015
Diploma - Early Childhood Care And Education
Box Hill Institute of TAFE
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