Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberley Marschall

Townsville,Australia

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Bakery Assistant

Woolworths
09.2017 - Current
  • Provided superior customer service to promote customer satisfaction, brand loyalty, and consistent revenue.
  • Washed dishes and sanitized prep area at start and end of each shift.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Maintained clean, organized area to maximize efficiency and food safety.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Lifted and moved items weighing 10kg-20kg using proper lifting techniques.
  • Approved products before sale to maintain highest level of quality control.
  • Monitored counter and display inventory by replacing stock and replenishing goods to keep areas well-stocked for maximum sales.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Measured and mixed ingredients accurately to assist in the baking process.
  • Arranged bakery displays to showcase baked goods, cakes, and merchandise to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Helped customers locate items by listening to needs and recommending specific products or services.
  • Placed orders for merchandise consistent with quality, quantity, and other specification requirements.
  • Established relationships with vendors.

Cashier Supervisor

Woolworths
04.2013 - 09.2017
  • Created employee schedules to align coverage with forecasted demands.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Monitored inventory to keep department stocked with necessary items and avoid running out of in-demand products.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Replenished department with printer paper and change throughout shifts to prevent any customer service delays.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Cashier

Woolworths
12.2008 - 04.2013
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Thuringowa State High School
Condon, QLD
12.2011

Skills

  • Customer Service
  • Telephone Etiquette
  • Staff Training
  • Replenishment
  • Merchandising
  • Refunds and Exchanges
  • Loss Prevention Goals Monitoring
  • Scheduling and Time-Tracking
  • Flexible Work Schedule
  • Customer Complaint Resolution
  • POS Systems Operations
  • Monthly Inventory
  • Shrink Reduction
  • Quality Control
  • Food Safety
  • Stocking and Shelving
  • Stock Rotation
  • Health and Safety Compliance
  • Store Policies and Procedures
  • Positive Customer Engagement
  • Excellent Written and Verbal Communication

References

Sandra Martin

Bakery Assistant

0407734567



Jessica Davies

2IC

0402262782

Timeline

Bakery Assistant

Woolworths
09.2017 - Current

Cashier Supervisor

Woolworths
04.2013 - 09.2017

Cashier

Woolworths
12.2008 - 04.2013

High School Diploma -

Thuringowa State High School

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Kimberley Marschall