Kimberley Marschall
Townsville,Australia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Bakery Assistant
Woolworths
09.2017 - Current
- Provided superior customer service to promote customer satisfaction, brand loyalty, and consistent revenue.
- Washed dishes and sanitized prep area at start and end of each shift.
- Used utensils and equipment to portion, wrap and display bakery items.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Maintained clean, organized area to maximize efficiency and food safety.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Lifted and moved items weighing 10kg-20kg using proper lifting techniques.
- Approved products before sale to maintain highest level of quality control.
- Monitored counter and display inventory by replacing stock and replenishing goods to keep areas well-stocked for maximum sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Measured and mixed ingredients accurately to assist in the baking process.
- Arranged bakery displays to showcase baked goods, cakes, and merchandise to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Helped customers locate items by listening to needs and recommending specific products or services.
- Placed orders for merchandise consistent with quality, quantity, and other specification requirements.
- Established relationships with vendors.
Cashier Supervisor
Woolworths
04.2013 - 09.2017
- Created employee schedules to align coverage with forecasted demands.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Monitored inventory to keep department stocked with necessary items and avoid running out of in-demand products.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Replenished department with printer paper and change throughout shifts to prevent any customer service delays.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Cashier
Woolworths
12.2008 - 04.2013
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Thuringowa State High School
Condon, QLD12.2011
Skills
- Customer Service
- Telephone Etiquette
- Staff Training
- Replenishment
- Merchandising
- Refunds and Exchanges
- Loss Prevention Goals Monitoring
- Scheduling and Time-Tracking
- Flexible Work Schedule
- Customer Complaint Resolution
- POS Systems Operations
- Monthly Inventory
- Shrink Reduction
- Quality Control
- Food Safety
- Stocking and Shelving
- Stock Rotation
- Health and Safety Compliance
- Store Policies and Procedures
- Positive Customer Engagement
- Excellent Written and Verbal Communication
References
Sandra Martin
Bakery Assistant
0407734567
Jessica Davies
2IC
0402262782
Timeline
Bakery Assistant
Woolworths
09.2017 - Current
Cashier Supervisor
Woolworths
04.2013 - 09.2017
Cashier
Woolworths
12.2008 - 04.2013
High School Diploma -
Thuringowa State High School