Kimberley Morris
SA
Summary
Experienced sales professional consistently exceeding sales targets and building strong customer relationships. Recognized for reliability and adaptability in meeting evolving needs, driving team success, and delivering exceptional results. Highly organized and detail-oriented with a keen understanding of customer needs and a commitment to providing empathetic service. Utilizes exceptional communication skills to foster positive client relationships, generate leads, and streamline sales processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Specialist
My Property House
01.2021 - Current
- Specialized in Investment property purchase and financial structuring and enter the market home buyers.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs..
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Drafted purchase contracts and necessary paperwork for property sales.
- Provided support during property sales transactions, including due diligence reviews and closing document preparation.
- Collaborated with finance specialists and lenders to expedite closing times on property sales.
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Ensured compliance with industry regulations and best practices while managing sensitive customer information during the lead generation process.
- Trained and mentored team members in best practices for lead generation, resulting in improved overall team performance.
Airside Operations Officer
Adelaide Airport Limited
10.2019 - 12.2021
- Wildlife hazard management - surveyance, and data reporting, dispersal of hazardous activity
- Aircraft enquires and parking facilitation, Incident & accident reporting
- Aerodrome Emergency Procedure (AEP) responder – Acting Forward Commander and responder for all emergency procedures initiated on the airfield such as: Crash on airport, Bomb threat, Disabled aircraft etc
- Works Safety Officer (WSO) – Aiding with time limited works or works conducted under a MOWP to maintain airfield standards
- Serviceability inspections – Certified as an Aerodrome reporting officer to conduct scheduled & ad hoc inspections of the airfield
- Security Auditing – Conducting routine audits of personnel ASICs, VICs, ADAs, and AUAs, ensuring the efficiency of screening processes
- Low visibility (LVP) responder – Certified runway visibility assessor providing accurate reporting of runway visibility range to ATC and providing escorts for vehicles with limited movement capabilities in restricted conditions
- ADA driving assessor – Conducting driving experience training and driving tests for applicants of Category 2 up to 4N licenses
- ACC requests – Prioritising requests from the airport coordination centre between scheduled tasks (air traffic control requests, aircraft and vehicle escorts, security response, and fault rectification)
- Crane operation in OLS & PANS OPS – Conducting assessment of crane operation requests from multiple operators to p within multilevel protected airspace
- Portfolio NOTAM and document updates – Ensuring the correct issuing of NOTAMs (notice to airmen) for long term and short-term cranes
Customer Service Officer
Adelaide Airport Limited
08.2018 - 10.2019
- Customer service - provide memorable experiences by offering help to those it may be more convenient, providing directions and advice, aiding passengers requiring wheelchair/disability assists and adding to overall experience at Adelaide Airport in compliance with company mission, values, and internal standards
- Traffic management - enhance passenger user experience at the Porte Cochere, risk mitigation, and direct vehicles for systematic flow of traffic
- Airport surveillance - identifying and reporting; suspicious items, unattended vehicles, safety and hazard concerns, reporting suspicious behaviour, activity, and items
- Landside inspections - using department vehicle to inspect secured areas for loitering people and vehicles, following council protocols for infringements, performing checks on equipment and infrastructure and raising work requests and/or reporting hazards in CAMMS as required
- Carpark booth operation- using parking system Skidata to assist with lost tickets, staff card users, taxi/limo/uber access card users, online bookings entry and exits, manual credit card payments, pay machine/entry gate/exit gate user explanation, taxi rank flow control, boom gate and machine trouble shooting, answering phone queries, performing data entry to retain transaction history and manual barrier raise logs, radio calling foot patrolling staff to attend to customers requiring assistance, and CCTV surveillance
- Deputy Health and Safety Representative: performing audits and checks, implementing changes to procedures and equipment.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Team Leader Manager
Coles Supermarkets
09.2015 - 07.2018
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Shift Supervisor, Sales & Puppy Preschool Assistant
Petstock
10.2013 - 08.2015
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Puppy preschool assistant - Set up preparation, performed training techniques helping owners with their lesson plans over 12-week course, organization and running of graduation days for the class
- Volunteer work- local Christmas pageants and charity fundraising events in the local community
Customer Service & Pharmacy Assistant
Priceline Pharmacy
02.2013 - 05.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacists in maintaining well-organized and clean pharmacy environment for optimal workflow.
- Merchandised over-the-counter goods and rotated stock.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Barista, Crew Trainer & Shift Supervisor
McDonald's
12.2009 - 01.2013
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
- Received various rewards for: Quality service, excellent mystery shopper review, team leadership excellence, and KPI bests.
Education
Bachelor of Aviation -
UniSA
Adelaide, SA01.2018
Skills
- Customer satisfaction & conflict resolution
- Professional communication
- Training & development
- Leadership
- Self-development
- Customer service-focused
- New construction
- Relationship building
- Appointment scheduling
- Client engagement
- Lead generation
- Sales pipeline management
Certification
- Cert IV in Property Services (Real Estate)
SA- RSR322754 WA- RR84230
- Aerodrome reporting officer - AMS
- ARO & WSO - AAA
- Airport business operations - ACI
- Cert II security operations – Tactical Security
- Cert I in business – Tafe SA
- Traffic management - Workzone Traffic Control
- HSR year 1 – Business SA
Volunteer Experience
- Oz Harvest - Event fundraiser at Clipsal 500
- Save the Children - Shop assistant
- UniSA Events - Unitopia week and Orientation week
Timeline
Property Specialist
My Property House
01.2021 - Current
Airside Operations Officer
Adelaide Airport Limited
10.2019 - 12.2021
Customer Service Officer
Adelaide Airport Limited
08.2018 - 10.2019
Team Leader Manager
Coles Supermarkets
09.2015 - 07.2018
Shift Supervisor, Sales & Puppy Preschool Assistant
Petstock
10.2013 - 08.2015
Customer Service & Pharmacy Assistant
Priceline Pharmacy
02.2013 - 05.2014
Barista, Crew Trainer & Shift Supervisor
McDonald's
12.2009 - 01.2013
Bachelor of Aviation -
UniSA
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