Kimberley Page
Toombul,QLD
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
10
10
years of professional experience
Work History
Barista
Bellezza Group
Brisbane, QLD
04.2021 - Current
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
Barista
Gloria Jeans
Mitchelton, QLD
05.2019 - 04.2021
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Monty's Place
Wynnum, QLD
02.2018 - 12.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
Cafe Worker
@Beans
Springwood, QLD
07.2016 - 11.2017
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
Food and Beverage Attendant
Wendy's
Browns Plains, QLD
04.2014 - 05.2015
- Maintained clean and organized store to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Education
Year 10 -
Browns Plains State High School
Browns Plains, QLDSkills
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Espresso machine operation
- Attention to Detail
- Staff Training
- Friendly and outgoing
- Inventory Management
- Time Management
- Problem-Solving
Timeline
Barista
Bellezza Group
04.2021 - Current
Barista
Gloria Jeans
05.2019 - 04.2021
Barista
Monty's Place
02.2018 - 12.2018
Cafe Worker
@Beans
07.2016 - 11.2017
Food and Beverage Attendant
Wendy's
04.2014 - 05.2015
Year 10 -
Browns Plains State High School