Kimberley Rambaud

• Continue to provide strategic oversight of the Integration Support Program, ensuring continuity in service delivery, staff support, and adherence to program objectives.
• Assess and prioritise incoming referrals for the Engagement Support Program, coordinating information collection and ensuring appropriate allocation to Eligibility Case Conferences (ECC) based on assessed needs and risk levels.
• Conduct open-source background checks and preliminary risk assessments to inform referral prioritisation and support appropriate case management and governance responses.
• Coordinate and serve as secretariat for the ECC, including scheduling, agenda preparation, minute-taking, and outcome tracking.
• Maintain and update accurate records of ECC decisions.
• Liaise with legal teams to secure advice on lawful and effective information sharing between departments and agencies, supporting compliance and operational efficiency.
• Contribute to the development and review of critical incident protocols and information-sharing frameworks, ensuring they align with best practices and governance standards.
• Identify service delivery gaps and participate in process improvement initiatives aimed at streamlining workflows, enhancing operational efficiency, and closing compliance gaps within the unit.
• Assist in overseeing compliance with internal business rules, governance procedures, and quality assurance processes, including file reviews and documentation checks to maintain accurate, up-to-date records.
• Maintain open communication and collaboration with internal and external stakeholders to ensure transparency, consistency, and coordinated responses.
• Promote a culture of continuous improvement by contributing insights to the review and enhancement of governance frameworks and operational processes.

• Provided high-level case management to Australian repatriates and their families returning from Syria, delivering tailored, trauma-informed support to facilitate successful community reintegration.
• Conducted comprehensive needs assessments to inform targeted interventions, connecting clients with appropriate housing, health, education, and psychosocial supports.
• Promoted a strengths-based and culturally responsive approach, empowering clients to work toward self-sufficiency and independence.
• Oversaw and provided guidance to a small team of two case managers, conducting regular supervision and team meetings to ensure professional development and consistent practice standards.
• Reviewed case notes, support plans, and progress summaries to maintain accurate, timely documentation and ensure alignment with program goals.
• Fostered a team culture of reflective practice, encouraging open dialogue and critical questioning to enhance service quality and outcomes.
• Collaborated with internal staff, government departments, and community stakeholders to broaden support networks and address complex client needs.
• Developed and maintained strong relationships with key partners to enhance program capacity and community resources.
• Researched best practices and contributed to strategic planning and program improvements aimed at increasing efficiency and improving client outcomes.
• Informally mentored new staff, offering onboarding support, and guidance.

Acting Senior Case Manager, Step Together Helpline

July 2024 - December 2024

• Temporarily supervised the Step Together Helpline team, responsible for taking and managing sensitive calls related to violent extremism (VE) risk.
• Provided guidance and support to staff on managing complex VE-related calls, vulnerability assessments, and advising on appropriate escalation and intervention strategies.
• Ensured adherence to organisational policies, maintaining high standards of service delivery.
• Monitored team performance, offering constructive feedback and ongoing training to improve call handling and risk management skills.

• Managed offenders subject to Extended Supervision Orders (ESOs) under State and Commonwealth legislation, with a focus on terrorism-related risks and high-risk behaviour.
• Conducted comprehensive risk assessments to inform supervision levels and developed individualised case plans targeting risk mitigation and behaviour change.
• Collaborated within a multidisciplinary team, including law enforcement and intelligence agencies, to manage complex risk and deliver coordinated case responses.
• Participated in legal conferences and contributed to the development and review of ESO conditions and compliance frameworks.
• Produced high-quality written reports for courts and judicial authorities regarding ESO breaches, risk escalations, sentencing considerations, and progress updates.
• Provided structured mentoring and on-the-job training to junior officers, supporting their development in managing complex and high-risk cases.
• Maintained thorough and contemporaneous records in accordance with operational guidelines and legal requirements.

• Supervised and managed offenders in the community under court-mandated supervision orders, including individuals with complex psychosocial needs.
• Developed tailored case plans addressing criminogenic risks, aimed at fostering behavioural change and supporting reintegration.
• Built strong partnerships with local service providers and community organisations to facilitate access to targeted programs and interventions.
• Conducted home visits to verify residence details, monitor compliance, and assess environmental risk factors.
• Referred clients to appropriate services using in-depth knowledge of local resources and support networks.
• Prepared detailed reports for courts and relevant judicial bodies on sentencing options, breach notifications, and ongoing risk assessments.
• Maintained accurate, timely records in line with departmental policy and statutory requirements.
• Effectively managed a high-volume caseload while consistently meeting KPIs and performance targets.
• Mentored junior staff, providing guidance on casework and contributing to professional development initiatives.

Provided comprehensive legal administrative support across multiple practice areas, including insurance litigation and immigration law. Responsibilities included preparing legal documents, managing client communication, coordinating meetings, handling billing processes, and maintaining efficient office operations. Gained experience working with senior legal professionals, ensuring smooth workflow and timely completion of tasks.