Summary
Overview
Work History
Education
Skills
Timeline
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Kimberley Richardson

Flowerdale ,Australia

Summary

Highly skilled operational manager with a passion for providing quality, inclusive and safe services to vulnerable people. I have worked within community services for almost 2 decades, in both the mental health and housing and homelessness sectors. I have extensive knowledge of both block funded and NDIS frameworks and have managed both federal and state funded programs

Overview

20
20
years of professional experience

Work History

Psychosocial NDIS Manager

WISE Employment
North Melbourne, VIC
03.2020 - Current
  • Transitioned a team from block funding to NDIS, including program design, training, implementation and management
  • Operational oversight of NDIS psychosocial staff in VIC and NSW
  • Lead of an NDIS expansion project in South Australia
  • Developed a successful pipeline of referrals through strong external stakeholder management
  • Strategically established a student placement program as a pipeline for graduating students to enter into Allied Health employment
  • Maintained high staff retention by cultivating strong team culture
  • Produced business propositions backed by sound business modelling to support expansion into new areas of business
  • Kept teams on-task with proactive control of budgets, schedules and appropriate case loads
  • Active member of senior NDIS management team

Service Manager

Mental Health & Wellbeing Australia
Brunswick , VIC
07.2019 - 02.2020
  • Promoting strong leadership and management in an NDIS environment
  • Managing a team of Support Coordinators across the North West Victoria (multiple sites)
  • Managing and building relationships with external stakeholders.
  • Establishing new policies and procedures
  • Implementing efficiency monitoring structures
  • Encouraging culture change
  • Coaching and performance management
  • Managing budgets

Community Services Manager

Mind Australia
Heidelberg, VIC
11.2016 - 06.2019
  • Providing strong leadership and management whilst opening a new therapeutic thrive within the NDIS
  • Managing 6 multidisciplinary teams across 5 locations, including a residential program for people with psychosocial disabilities. a horticultural recovery program, outreach case management, 2 family and carer support programs and a counselling service.
  • Leading change management process
  • Establishing new KPI’s with staff
  • Maintaining a strong focus on staff retention
  • Promoting a positive team culture in a new environment
  • Coaching and performance management
  • Managing budgets
  • Ensuring a high level of compliance and performance across both service delivery and reporting requirements/data collection

Team Leader, Case Manager, Support Worker

The Salvation Army
Hawthorn, VIC
10.2004 - 11.2016
  • Numerous roles throughout my time at the Salvation Army - including a combination of direct client facing roles and team leading
  • More details can be provided upon request

Education

Bachelor of Social Science - Sociology

Swinburne University of Tech
Melbourne, VIC
10.2009

Diploma of Community Services - Welfare Studies

Swinburne University of Technology
Melbourne, VIC
10.2009

Skills

  • Critical Thinking
  • Strong Verbal and Written Communication
  • Time Management
  • Marketing and Communications
  • Strategic Planning
  • Business Modelling
  • Relationship Building
  • Change management
  • Leadership

Timeline

Psychosocial NDIS Manager

WISE Employment
03.2020 - Current

Service Manager

Mental Health & Wellbeing Australia
07.2019 - 02.2020

Community Services Manager

Mind Australia
11.2016 - 06.2019

Team Leader, Case Manager, Support Worker

The Salvation Army
10.2004 - 11.2016

Bachelor of Social Science - Sociology

Swinburne University of Tech

Diploma of Community Services - Welfare Studies

Swinburne University of Technology

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Kimberley Richardson