Kimberley Rogers
St Clair,NSW
Summary
Welcoming Administration Officer with 10+ years of administration experience and a proven track record working in numerous roles excelling in office administration and customer relations. Skilled in time management and interpersonal communication and adept at fostering professional relationships. Has a positive and upbeat attitude while greeting and interacting with customers, students and answering calls.
Overview
2
2
years of professional experience
Work History
Administration/Reception
Whole Family Health
08.2023 - Current
- Expedited invoice processing by accurately entering data into financial software programs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members on projects, promoting a positive work environment and increasing productivity.
- Trained new receptionists on company policies and procedures, ensuring consistent quality of service across all team members.
- Maintained detailed records and filing systems, ensuring easy access to vital information.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Streamlined appointment scheduling for increased accuracy and improved customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Administration Officer
Catholic Education Office, Diocese Of Parramatta
09.2022 - 08.2023
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Boosted employee morale by planning engaging team-building activities throughout the year.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Proofread and edited documents for accuracy and grammar.
Education
Kingswood High School
Kingswood, NSWSkills
- Time Management
- Customer/Client relations
- Verbal and written communication
- Office Administration
- Schedule Management
- Administrative Support
- Teamwork and Collaboration
- Punctual and Reliable
- Interpersonal Skills
- Professionalism
- Adaptability
- Time management abilities
Additional Information
Current security checks:
NSW Police Check
Working With Children Check
NDIS Worker Check
Referees:
Ruth Pollard, Practice Manager Whole Family Health - 0401482422 - ruth@wholefamilyhealth.com.au
Olivia Barker, Administration Enrolment Officer, Bethany Catholic School - 02)47 233700 - obarker1@parra.catholic.edu.au
Christine Holman, Corporate Services Manager, WSLHD Blacktown/Mt Druitt Hospitals - 0418795102 - Christine.Holman@health.nsw.gov.au
Timeline
Administration/Reception
Whole Family Health
08.2023 - Current
Administration Officer
Catholic Education Office, Diocese Of Parramatta
09.2022 - 08.2023
Kingswood High School
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