Kimberley Steen
Wilberforce,NSW
Summary
A hard working and dedicated Medical Typist, who is also proficient in filing, tending to patient enquiries and every day office tasking. Organised, energetic and self motivated with the ability to work alone or as part of a team. My aim is to gain entry into a Library position, to learn on the job, and will help me excel in my current studies and share a personal love of books with others.
Overview
19
19
years of professional experience
Work History
Medical Typist
Dr Peter Johnson
03.2022 - Current
- Documented complete information regarding examinations, treatment plans, lab results, and other details.
- Translating medical jargon into correct terminology.
- Accompanied practice manager in a fast-paced, stressful environment.
- Transcribing and editing specialist physician reports from dictation.
- Typing up 25-30 letters daily.
- Review records and paperwork for errors and resolve issues with little direction.
- Remain on top of current patient load and files to facilitate efficient and organized workflow.
- Cross check patient records to verify information accuracy.
- Answer phone calls.
- Booking appointments.
- Processing biologic applications for the PBS.
- Scanning, copying, faxing, emailing and posting various types of documents.
Customer Service Representative
Officeworks
10.2004 - 09.2021
- Handled customer inquiries.
- Handled concerns quickly and escalated major issues to supervisor.
- Answering customer telephone calls promptly, avoiding wait times.
- Advising and assisting customers, paying close attention to special needs or wants.
- Responding to customer requests for products and services.
- Participating in and contributing to team meetings and training sessions.
- Deliver exceptional customer service to customers with extensive product and services knowledge, creating positive experiences.
- Function with high energy and professionalism when dealing with both customers and fellow team members.
- Maintained up-to-date knowledge of product and service changes.
- Maintain accurate stock levels of high risk items and inventory, investigate and adjust accordingly.
- Operate photocopiers, laminators, binding machines, computers, plan printers, guillotines, folding machines etc.
- Ordering consumables.
- Balancing daily takings and store safe to 100% accuracy, closing and balancing registers.
Education
Certificate IV - Library And Information Services
TAFE Digital
Online2024
High School Diploma -
Caroline Chisholm College
Glenmore Park, NSW11.2002
Skills
- Data Entry Experience
- Records Organisation
- Attention to Detail
- Time Management
- Documentation Preparation
- Administrative Support
About Me
I am a mother of two, who enjoys reading fantasy novels and playing open world RPG games on PC and Playstation.
I enjoy Basketball, NRL and occasionally Soccer. My music tastes are vast, from country right though to EDM.
Timeline
Medical Typist
Dr Peter Johnson
03.2022 - Current
Customer Service Representative
Officeworks
10.2004 - 09.2021
Certificate IV - Library And Information Services
TAFE Digital
High School Diploma -
Caroline Chisholm College
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