Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberley Vacha

Albanvale

Summary

Dynamic Assistant Manager with a proven track record at Grill'd, excelling in enhancing customer satisfaction and operational efficiency. Skilled in cash register operations, staff training and stocktakes, I fostered a positive work environment while achieving key performance indicators. Committed to quality standards and effective issue resolution, I consistently improved daily workflows.

Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Grill'd
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Team Leader

Grill'd
12.2017 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 8 members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Education

Graduate Certificate - First Aid

Red Cross
Melbourne, VIC
03.2023

Certificate III - Hospitality

Sarina Russo
Melbourne, VIC
09.2019

Skills

  • Key Performance Indicators (KPI)
  • Quality Standards
  • Issue Resolution
  • Daily Workflow Improvement
  • Safety Processes
  • Overseeing Daily Activities
  • Staff Training
  • Coaching and Mentoring
  • Job Assignments
  • Cash Register Operations
  • Giving Constructive Feedback
  • Effective Customer Service

References

Jac Nutkins - Manager Grill'd

Mobile: 0401 539 858

email: jacnutkins@gmail.com



Alex Tillin - Assistant Manager Grill'd

Mobile: 0436 007 954

email: alextillin@hotmail.com


Zainab Banda - Assistant Manager Grill'd

Mobile: 0411366470

email: zbanda23@gmail.com

Timeline

Assistant Manager

Grill'd
02.2024 - Current

Team Leader

Grill'd
12.2017 - Current

Graduate Certificate - First Aid

Red Cross

Certificate III - Hospitality

Sarina Russo

Similar Profiles

CREATE PROFILE
Kimberley Vacha