Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberli Webster

Strathmore,VIC

Summary

Dynamic and results-driven professional with a proven track record at Bendon Group Lingerie, enhancing customer satisfaction and boosting sales through expert customer service and suggestive selling. Skilled in POS Terminal Operation and Relationship Building, I consistently exceed sales goals. Committed to delivering exceptional shopping experiences, I thrive in fast-paced environments, demonstrating flexibility and a goal-oriented approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant Casual

Bendon Group Lingerie
09.2022 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Answered questions about store policies and addressed customer concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.

Patient Care Coordinator

Dr Craig Rubinstein
02.2017 - Current
  • Managed sensitive patient information with strict adherence to AHPRA guidelines, maintaining confidentiality and privacy at all times.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
  • Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.

Education

Business Administration And Management

Swinburne
Melbourne, VIC
1998

Skills

  • Punctuality
  • Cash Handling
  • Goal-Oriented
  • Store maintenance
  • Brand Awareness
  • POS Terminal Operation
  • Visual Merchandising
  • Returns processing
  • Sales expertise
  • Fitting room maintenance
  • Fashion sense
  • Customer Service
  • Customer Assistance
  • Retail Sales
  • Relationship Building
  • Professional Appearance
  • Sales Goals Attainment
  • Upselling strategies
  • Suggestive Selling
  • Complaint Management
  • Flexible Schedule

Certification

Current First Aid certificate

Timeline

Retail Sales Assistant Casual

Bendon Group Lingerie
09.2022 - Current

Patient Care Coordinator

Dr Craig Rubinstein
02.2017 - Current

Business Administration And Management

Swinburne

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Kimberli Webster