Kimberly Arroyo
29 northcliffe,queesland
Summary
Results-driven professional with strong employee training and coaching skills. Experienced in managing team dynamics and improving operational efficiency, committed to fostering collaboration and meeting organizational goals.
Overview
12
12
years of professional experience
Work History
Floor Manager
ZARA
Gold Coast, QLD
11.2024 - Current
- Managed daily store operations and ensured compliance with company standards.
- Collaborated with team members to maintain a clean and organized environment.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Resolved customer complaints or escalated them as necessary for further resolution.
Brand Marketing Lead
Forever 21
South America
07.2020 - 11.2023
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Conducted market research to identify trends and inform marketing strategies.
- Supported budget management for marketing initiatives to optimize resource allocation.
- Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.
Assistant Manager
Forever 21
Ecuador
01.2015 - 07.2020
- Coordinated team schedules to ensure adequate coverage and support.
- Trained new staff on operational procedures and company policies.
- Assisted in inventory management and stock replenishment processes.
- Implemented process improvements to enhance workflow efficiency and productivity.
Sales Assistant
Bershka
Ecuador
01.2014 - 01.2015
- Assisted customers with product selection and provided styling advice.
- Processed sales transactions accurately using point-of-sale systems.
- Greeted customers and provided assistance with product selection.
Education
Diploma - Educational Leadership And Management
Greystone
Brisbane, QLD01-2026
MBA - Master's Degree in Business Managment & Marketing
Cerem
Spain01-2022
Skills
- Project management
- Brand marketing
- Customer service
- Market research
- Team collaboration
- Employee training
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Floor Manager
ZARA
11.2024 - Current
Brand Marketing Lead
Forever 21
07.2020 - 11.2023
Assistant Manager
Forever 21
01.2015 - 07.2020
Sales Assistant
Bershka
01.2014 - 01.2015
Diploma - Educational Leadership And Management
Greystone
MBA - Master's Degree in Business Managment & Marketing
Cerem