Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Austin

Newcastle,NSW

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Retail Store Manager

Allira House Op Shop
06.2023 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.

Animal Caretaker

Wild Life Rescue Centre
06.2015 - 02.2016
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Documented observations of animal behavior and physical condition to track health and progress.
  • Administered medications to animals in treatment and documented changes in condition.
  • Trained rescued wild animals to help with adjustments into captivity.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Food Service Worker

Chicken Carvery Take Away Shop
04.2014 - 02.2015
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Retail Assistant

St Vincent De Paul Centre
03.2012 - 02.2014
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Call Center Operator

Call Center Solutions
01.2011 - 01.2012
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Commercial/Industrial Cleaner

Dry & Shine Carpet Cleaning
01.2004 - 04.2008
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.

Food Service Team Member

Kentucky Fried Chicken
02.1998 - 12.1998
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Family And Community Services

Tafe Digital
Digital
01.2024

Information Technology

Tafe Digital
Sydney, NSW
02.2021

Skills

  • Problem-Solving Strengths
  • Profit and Loss Control
  • Financial Oversight
  • Quality Assurance
  • Corrective Actions
  • Strong Multitasking Skills
  • Operational Efficiency
  • Accurate Money Handling
  • Stock Management
  • ID Verification
  • Payment Processing
  • Staff Relations
  • Customer Service
  • Retail Effectiveness
  • Operational Systems
  • Records Organization and Management
  • Database Maintenance
  • Payroll Administration and Timekeeping
  • Desktops, Laptops and Mobile Devices
  • Profit and Loss
  • Cash Counting

Timeline

Retail Store Manager

Allira House Op Shop
06.2023 - Current

Animal Caretaker

Wild Life Rescue Centre
06.2015 - 02.2016

Food Service Worker

Chicken Carvery Take Away Shop
04.2014 - 02.2015

Retail Assistant

St Vincent De Paul Centre
03.2012 - 02.2014

Call Center Operator

Call Center Solutions
01.2011 - 01.2012

Commercial/Industrial Cleaner

Dry & Shine Carpet Cleaning
01.2004 - 04.2008

Food Service Team Member

Kentucky Fried Chicken
02.1998 - 12.1998

Family And Community Services

Tafe Digital

Information Technology

Tafe Digital

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Kimberly Austin