KIMBERLY AVES
Balcatta
Summary
Experienced sales professional with a strong background in customer service and retail. Skilled in customer relationship management and sales tracking. Achieved 100% customer satisfaction through exceptional service and effective problem resolution. Proficient in team training and implementing sales strategies to enhance performance and elevate customer experience.
Overview
12
12
years of professional experience
Work History
Sales Representative
Tommy Hilfiger
11.2023 - Current
- Provided exceptional customer service by assisting shoppers in selecting merchandise and ensuring a positive shopping experience.
- Maintained in-depth knowledge of Tommy Hilfiger products, promotions, and brand standards to effectively assist customers.
- Processed sales transaction accurately and efficiently using POS system.
- Handled customer enquiries, concerns, and returns professionally to maintain brand reputation.
- Worked collaboratively with team members to achieve store goals and maintain positive work environment.
- Casual
Customer Care Representative
Johns Lyng Group
04.2024 - 01.2025
- Handle inbound and outbound calls
- Respond to emails regarding insurance claims and restorations
- Allocate makesafe and restorer services across all states in Australia
- Work with stratas and major insurance companies such as RAC, Youi, Chubb, Suncorp and many more
- Connect and liaise with major trades across Australia to attend makesafe and restoration services
Assistant Store Manager
TPG TELECOM (VODAFONE)
09.2019 - 08.2023
- Trained and managed associates in customer service and sales techniques
- Managed scheduling for store shifts to accomplish proper staffing
- Resolved customer service issues promptly
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Answer questions about store policies and addressed customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns
- Trained team members in successful strategies to meet operational and sales targets
- Examined merchandise to verify correct pricing and attractive displays
- Coordinated weekly meeting with store associates to communicate sales and customer service goals, complicated issues and difficult customers
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Improves sales process and tracking with the implementation of new point of sale (POS) system.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Sept 2019- Sept 2021 FULLTIMER
- Sept 2021- August 2023 ASSISTANT STORE MANAGER
Customer Service Representative
Sprint
04.2013 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customers' needs and resolving concerns
- Answered constant flow of customers call with minimal wait times
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experience
- Responded to customers' requests, offering excellent support and tailored recommendations to address needs
Education
Certificate III - Ageing and Disability
Australian Professional Skills Institute (APSI)
Perth, Western Australia04.2021
Bachelor of Science - Business Administration and Management
Central Mindanao University
Musuan, Maramag, Bukidnon04.2010
Skills
- Retail Store Management
- Performance Monitoring and Evaluation
- Customer Relationship Management
- Sales Tracking
- Suggestive Selling
- Sales Promotion
- Fast Learner
- Inventory Accuracy
- Problem Anticipation and Resolution
- Call handling
- Retail store support
- Call center experience
- Credit card payment processing
- Sales transactions
- Customer service
- Point of sale
Timeline
Customer Care Representative
Johns Lyng Group
04.2024 - 01.2025
Sales Representative
Tommy Hilfiger
11.2023 - Current
Assistant Store Manager
TPG TELECOM (VODAFONE)
09.2019 - 08.2023
Customer Service Representative
Sprint
04.2013 - 07.2018
Certificate III - Ageing and Disability
Australian Professional Skills Institute (APSI)
Bachelor of Science - Business Administration and Management
Central Mindanao University
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