Kimberly Clarke
South Granville,NSW
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring eLearning design skill, facilitation skills and project management abilities developed over 8-year career to a growth-oriented role.
Overview
5
5
years of professional experience
Work History
Change and Training Advisor
Digital NSW, Department of Customer Service
10.2022 - Current
- Manage and coordinate the planning and execution of assigned projects, ensuring that all projects were completed within budget and in a timely manner
- Implement an effective training strategy and plan to meet the business objectives and the development needs of associates
- Enhanced employee performance by developing and implementing customised training programs
- Develop training content and eLearnings by using SharePoint, Articulate 360, Moodle and Adobe Creative tool
- Create engaging training videos by using Camtasia and Snag it
- Manage Learning Management System to ensure all training record are up to date
- Implement Agile methodology to build the learning framework
- Identify training needs and partner with business partners to ensure departmental training occurs in each department
- Conduct blended and face to face training to group of 10 – 20
- Implement and monitoring the effectiveness of core learning & development modules.
- Developed strong relationships with department heads to align training objectives with organisational goals.
Learning and Development Specialist
Commonwealth Bank of Australia
05.2021 - 07.2022
- Established strong relationships with external partners to source relevant industry-specific trainings on an regular basis
- Create engaging learning experiences for new and existing employees by using different applications, eg Articulate 360, SharePoint
- Developed library of instructional materials, ensuring consistency in messaging across all departments
- Evaluated training program effectiveness, adjusting content as needed to maximise learning outcomes
- Liaising with external and internal stakeholders to ensure all business units information has been accurately updated and maintained
- Managed and prepared reports regarding training actions to include forecasting and reporting on training events and timeline
- Build a solid learning and development infrastructure using best practice design, delivery and assessment methods
- Collaborated with leadership on recruitment strategies, development plans, performance management and employee engagement
- Analyse and identify knowledge gaps with stakeholders to establish and enhance training materials
- Define measurable and achievable performance and training objectives
- Design and develop integrated, comprehensive training/performance solutions to meet discrete small to medium-sized business partner and learner needs.
Financial Crime - Team Coach
Commonwealth Bank of Australia
03.2019 - 05.2021
- Design and develop employee learning and training programs, including classroom lectures, online courses, and self-study sessions
- Strengthened interdepartmental communication by facilitating cross-functional meetings to align objectives and streamline workflows
- Design, develop and deliver training material in both one on one coaching sessions and group sessions
- Liaising with external and internal stakeholders to ensure KYC information has been accurately updated and maintained
- Create design concepts in conjunction with UX designers, product managers and content developers
- Manage end to end design, development and facilitation of learning solutions using agile methodologies
- Performing and undertaking the successful completion of KYC remediation activities in a timely manner
- Contributed to making amendments to the standard operating procedures (SOPs) used by the KYC remediation team.
Education
Certificate IV in Training and Assessment -
TAFE NSW
01.2023
Certificate III in Financial services -
Commonwealth Bank of Australia
01.2018
Higher school certificate -
Macarthur Girls High School
01.2015
Skills
- Organisational Development
- E-Learning Design
- Training Evaluation
- Curriculum Design
- Learning Management Systems
- Critical Thinking
- Clear Communication
- Decision-Making
- Student Engagement
- Onboarding Programs
References
- Amy Harbrow, Senior Change Manager, Department of Customer Service, 0406 839 012, Amy.Harbrow@customerservice.nsw.gov.au
- Emily Azzi, Training and Change manager, Commonwealth Bank of Australia, 0426 507 213, Emily.Azzi@cba.com.au
Timeline
Change and Training Advisor
Digital NSW, Department of Customer Service
10.2022 - Current
Learning and Development Specialist
Commonwealth Bank of Australia
05.2021 - 07.2022
Financial Crime - Team Coach
Commonwealth Bank of Australia
03.2019 - 05.2021
Certificate IV in Training and Assessment -
TAFE NSW
Certificate III in Financial services -
Commonwealth Bank of Australia
Higher school certificate -
Macarthur Girls High School
Similar Profiles
Vinisha GudluruVinisha Gudluru
Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)
Prapti PalmaPrapti Palma
Customer Service Officer at Service NSW - Department of Customer ServiceCustomer Service Officer at Service NSW - Department of Customer Service
Ferdinand MatillanoFerdinand Matillano
Associate Director at NSW Department of Customer ServiceAssociate Director at NSW Department of Customer Service