Kimberly Cousens

Work History

24x7 Direct

07 2019 - 10 2019

Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service calls to follow up on issues.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Myself

02 2019 - Current

Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Conducted target market research to discover customer needs and analyze competitor trends.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
Managed day-to-day business operations.

Ntd Consulting

03 2015 - 11 2015

Evaluated individual learning styles during consultations, tailoring suggested courses according to each unique preference for maximum results.
Trained new team members on company policies and best practices related to serving as a Course Consultant effectively.
Provided guidance and support to students during the enrollment process, ensuring smooth transitions into chosen courses.
Coordinated with instructors to ensure timely availability of required materials needed for proper course instruction.
Created detailed reports analyzing enrollment trends, facilitating informed decision-making regarding course adjustments or additions.
Managed staff compliance with school-specific policies and procedures.
Streamlined the course registration process, improving overall efficiency and reducing administrative workload.
Contributed valuable insights during team meetings, regularly sharing best practices and discussing potential areas for improvement within the Course Consultant role.