Kimberly Dela Cruz
Seven Hills,NSW
Summary
I am currently seeking an internal position in Aldi where I can utilise and enhance my legal education, learn new skills, leverage my learning and also contribute to the organization’s growth.
Overview
11
11
years of professional experience
Work History
Technician – TM Outbound Planning
Aldi Australia
03.2023 - Current
- Scheduling of outbound loads from Aldi Distribution Centres to Aldi stores in most efficient and effective manner.
- Ensuring that all runs are planned and executed in compliance with Chain of Responsibility.
- Liaise with internal and external stakeholders for effective planning and execution.
- Ensure that all documentations and reports are shared to relevant stakeholders.
- Use of analytical skills to solve problems
- System Used: SAP, Route Planner, Celonis Dashbord, Microsoft Office
Transport Planner
Nestle Oceania
08.2021 - 03.2023
- Ensure On-Time Deliveries of all orders to all Nestle customers
- Ensure maximise utilization of trucks
- Communicate with relevant parties if there are any issues with shipments i.e missed deliveries or short supply due to stocks availabilities, etc
- Replanning orders that did not go as initially planned
- Liaise with carriers / freight forwarders and DCs regarding the shipments
- Ensure that all loads are planned in compliance with Chain of Responsibilities (CoR)
- Investigate issues that occurs after planning i.e
- Loading issues, carrier issues, etc
- System Used: SAP, Transporeon, Microsoft Office
Transport Customer Service
Primary Connect (part of Woolworths Group)
03.2020 - 07.2021
- First point of contact for suppliers, 3PLs, carriers, replenishers, and business regarding transport / order enquiries
- Liaise with internal and external stakeholders such as transport planners, carriers and Distribution Centres across Australia to investigate issues such as missed deliveries, damages, and returns and make sure that payment flows smoothly
- Provide paperwork to vendors and carriers such as tax invoice, Proof of Deliveries and delivery invoices
- Arrange timeslots for deliveries to make sure that stocks are received at the DC within set delivery dates.
- System Used: SAP, TMS, VQC, Salesforce, Replenishment Centre
Customer Service Representative
DHL Supply Chain
06.2017 - 01.2020
- Order Processing – Great attention to detail is very important
- Manage customer inquiries and sales relationships with account customers (hospitals/pharmacies) via telephone and email
- Investigate short supplies and missed deliveries
- Provide ETAs for collections and delivery
- Meet KPIs – process all order by the cut-off time to avoid delays
- System Used: Oracle, Outlook, Microsoft office
Customer Service Representative
Datacom
06.2016 - 10.2017
- Answering inbound calls – Individual, Business and Debt Department
- Making outbound calls – Early Debt Intervention
- Correspondence – answering enquiries via email/letter
- Handling complaints over the phone
- Escalating issues to correct Department
- System used: Siebel, SMART, Microsoft Office
Inventory Manager
Sydney Gateway McDonalds
04.2013 - 10.2016
- Manages inventory tracking system to record deliveries, shipments and stock levels
- Analyzes daily product and supply levels to anticipate inventory problems and shortages
- Proposes strategies to reduce costs and improve procedures of supply chain logistics.
Education
Bachelor of Laws - Ongoing -
Western Sydney University
Sydney, NSW2024
Graduate Certificate in Supply Chain and Logistic Management -
RMIT University
Melbourne, VIC2022
Bachelor of International Studies -
Western Sydney University
2020
Certificate II in Retail -
Charlie Bell School of Management
2015
Diploma of Legal Services -
TAFE South Western Sydney Institute
2013
Certificate IV Legal Services -
TAFE South Western Sydney Institute (GRANVILLE)
2012
High School Certificate -
Randwick Girls High School
2011
Skills
- Responsible and well-organised
- Strong attention to detail
- Problem Solving
- Good Communication Skills
- Data Analysis
- Proactive critical thinking
- Administration Skills
- Excellent Computer Skills
Hobbies and Interests
I like to watch movies of different countries because it introduces me to different cultures. I am also interested in learning new languages.
References
To be provided upon request
Timeline
Technician – TM Outbound Planning
Aldi Australia
03.2023 - Current
Transport Planner
Nestle Oceania
08.2021 - 03.2023
Transport Customer Service
Primary Connect (part of Woolworths Group)
03.2020 - 07.2021
Customer Service Representative
DHL Supply Chain
06.2017 - 01.2020
Customer Service Representative
Datacom
06.2016 - 10.2017
Inventory Manager
Sydney Gateway McDonalds
04.2013 - 10.2016
Bachelor of Laws - Ongoing -
Western Sydney University
Graduate Certificate in Supply Chain and Logistic Management -
RMIT University
Bachelor of International Studies -
Western Sydney University
Certificate II in Retail -
Charlie Bell School of Management
Diploma of Legal Services -
TAFE South Western Sydney Institute
Certificate IV Legal Services -
TAFE South Western Sydney Institute (GRANVILLE)
High School Certificate -
Randwick Girls High School
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