Kimberly Isaacs
Crookwell,NSW
Summary
Dedicated Group Fraud Analyst professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Group Fraud Analyst
Commonwelath Bank Of Australia
Everleigh, NSW
12.2021 - Current
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
Commonwealth Bank Of Australia
Goulburn, NSW
01.2007 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Education
Bachelor of Criminology And Community Justice - Criminology
Griffith University
Brisbane, QLD12.2026
Skills
- Analyst Relations
- Fraud Understanding
- Fraud Analysis
- Fraud Detection
- Fraud Patterns
- Fraud Investigations
- Fraud Research
- Fraud Reviews
- Financial Fraud
- Fraud Knowledge
- Fraud Detection Knowledge
- Fraud Detection Techniques
- Types of Fraud
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Group Fraud Analyst
Commonwelath Bank Of Australia
12.2021 - Current
Customer Service Representative
Commonwealth Bank Of Australia
01.2007 - 12.2021
Bachelor of Criminology And Community Justice - Criminology
Griffith University
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