Kimberly Jane Robach
Werrington
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Looking to seek and maintain part- or full-time position that offers professional challenges.
Overview
10
10
years of professional experience
Work History
Barista/Bartender
2773, Laughin' Boy, Conservation Hut
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista
Jack Little
03.2023 - 03.2024
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista
Maze Group
02.2021 - 06.2024
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained regular and consistent attendance and punctuality
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Maintained supply levels in counter and customer areas to meet typical demands
- Completed over successful daily cash audits to correctly balance drawers at end of each shift
- Stayed up-to-date on menu changes to help customers make food choices
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Created original artwork for specials board display daily
Barista
Compass Group
03.2019 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Engendered customer loyalty by remembering personal preferences and allergy information
- Completed over successful daily cash audits to correctly balance drawers at end of each shift
Team Leader
Catering HQ
11.2021 - 02.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Cleaned counters, machines, utensils and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Made and served brand-specific café beverages per day with speed, quality and consistency
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Bussed and reset tables to keep dining room and work areas clean
Barista
Donut King
12.2014 - 06.2019
- Handled cash and processed payments accurately to avoid errors
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained supply levels in counter and customer areas to meet typical demands
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Educated coworkers and customers about new products
- Cleaned counters, machines, utensils and seating areas daily
- Complied with standards for merchandising, stocking and storing product
- Made and served brand-specific café beverages per day with speed, quality and consistency
- Developed and demonstrated skillful and creative latte art to engage customers
Education
No Degree - Pet Grooming
Learning Online
01.2021
Cert IV - Accounting
Nepean Tafe
Kingswood, NSW01.2014
Cert II - Information, Digital Media & Technology
Nepean Tafe
Kingswood, NSW01.2013
High School Diploma -
Cranebrook High School
Cranebrook, NSW01.2013
Skills
- Food Preparation and Safety
- Retail Management
- Graphic Design
- Safe Food Handling Practices
- POS System Operations
- Table Setting Knowledge
- Cash Register Operation
- New Hire Training
- Product Display
- Beverage Preparation
- Coffee and Tea Expertise
- Exceptional Customer Service
- Opening and Closing Coordination
- Hospitality Service Expertise
- Espresso Machine Operation and Maintenance
- Responsible alcohol service
- Alcohol awareness
- Garnishing drinks
- Bar restocking
Timeline
Barista/Bartender
2773, Laughin' Boy, Conservation Hut
04.2024 - Current
Barista
Jack Little
03.2023 - 03.2024
Team Leader
Catering HQ
11.2021 - 02.2022
Barista
Maze Group
02.2021 - 06.2024
Barista
Compass Group
03.2019 - 01.2023
Barista
Donut King
12.2014 - 06.2019
No Degree - Pet Grooming
Learning Online
Cert IV - Accounting
Nepean Tafe
Cert II - Information, Digital Media & Technology
Nepean Tafe
High School Diploma -
Cranebrook High School
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