Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Jones

Summary

Dedicated and hard worker with excellent experience across a variety of fields. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Senior Client Advisor

Tiffany & CO.
05.2023 - Current
  • Cultivated long-lasting relationships with clients through consistent communication and personalized service.
  • Increased assets under management by identifying opportunities for portfolio growth and diversification.
  • Streamlined internal processes for improved efficiency, resulting in higher client retention rates.
  • Mentored junior advisors, fostering professional growth and contributing to team success.
  • Resolved complex client concerns promptly, maintaining trust and loyalty in the advisory relationship.

Tesla CS Support / Product Specialist Delivery Opp

Tesla
03.2023 - 04.2024
  • Teal Leading and Training Lead
  • Delivery Operations and customer education on delivery
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
  • Providing Excellent service across multiple avenues covering General Vehicle Support, Service Support and Emergency Road Side assistance within expected targets handling high pressure situations in an effective manner.
  • Assistance in growing the team and flow of our work station by providing pivotal feedback working along side leadership teams to see growth in our sector.

Cluster Manager / Manager

Honey Birdette
06.2020 - 03.2023
  • Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
  • Over seeing cluster KPI and UPS metrics complete with weekly, Monthly, Tri monthly and annual updates. Setting goals and recognising success and opportunities where needed.
  • Developed efficient operational processes to optimize resources and improve overall cluster performance.
  • Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
  • Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
  • Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
  • Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
  • Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Assistant Store Manager

Oscar Wylee
02.2019 - 06.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization..
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Flagship Store Manager

Lorna Jane
01.2018 - 02.2019
  • Increased sales by implementing innovative marketing strategies and inventory management techniques.
  • Developed a strong team culture through effective communication, training, and performance evaluations.
  • Optimized store layout for maximum customer engagement and product visibility.
  • Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
  • Streamlined operations by introducing efficient scheduling and staff deployment systems.
  • Boosted employee retention rates through effective motivation, recognition, and development programs.
  • Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships with key stakeholders.
  • Fostered an inclusive environment where diverse perspectives were valued and embraced for greater team success.

Assistant Manager

Mimco
01.2017 - 01.2018

Vodafone
01.2015 - 01.2017

Education

Bachelor of Arts - Musical Theatre

Australian Institute of Music
Sydney, NSW
04.2019

High School Diploma -

Aberfoyle Park Highschool
Adelaide, SA
12.2012

Skills

  • Performance Tracking
  • Portfolio Management
  • Relationship Management
  • Management and Leadership
  • Organisation
  • Communication
  • People and culture
  • Mentoring/Educating
  • Training Coordinating
  • Conflict Resolution
  • Escalation Handling
  • Customer Service
  • Rostering and Appointment Management
  • Fast learner
  • Great in a Team
  • Can work independently and confidently

Timeline

Senior Client Advisor

Tiffany & CO.
05.2023 - Current

Tesla CS Support / Product Specialist Delivery Opp

Tesla
03.2023 - 04.2024

Cluster Manager / Manager

Honey Birdette
06.2020 - 03.2023

Assistant Store Manager

Oscar Wylee
02.2019 - 06.2020

Flagship Store Manager

Lorna Jane
01.2018 - 02.2019

Assistant Manager

Mimco
01.2017 - 01.2018

Vodafone
01.2015 - 01.2017

Bachelor of Arts - Musical Theatre

Australian Institute of Music

High School Diploma -

Aberfoyle Park Highschool

Similar Profiles

CREATE PROFILE
Kimberly Jones