Kimberly Loi

Maintain high cleanliness and hygiene standards in guest rooms and common areas. Tasks include making beds, dusting, vacuuming, sanitizing bathrooms, and replenishing amenities while meeting daily room turnover targets while adhering to health and safety regulations.

Monitor sales floor, perform cashiering, inventory management and customer servicing, facilitate operational duties.

Facilitate internal administrations including monthly reports, website edits, liaise with stakeholders on corporate assets, gifts and collaterals.

Process clerical duties on arrivals and departures of guests. Coordinate internal communications to ensure & maintain brand hospitality. Perform clerical duties, handle complaints and requests.

Wait on tables, taking orders, serving food and beverages, and ensuring a great guest experience. Assisted in bar operations, preparing drinks, handling payments, and maintaining cleanliness.

Set up lunch food stations, coffee and tea catering set up, facilitate lunch operations catered to University students and staffs.

Coordinated marketing campaigns that directly influenced guest engagement and satisfaction. Assisted in developing promotional materials and special packages to drive occupancy rates.

Maintained clean and comfortable environments and compliancy of guest rooms and general areas.

Supported the procurement and receiving operations within the finance department.

Part of pre-opening team in Finance department. Internally trained on basic Accounts Receivables and Income Audit after internship with Doubletree by Hilton Kuala Lumpur.

Managed guest check-ins and check-outs efficiently, provided concierge services. Performed operational duties in executive club lounge, managed floor service during cocktail hours, catering to guest demands professionally.

Facilitate floor operations while maintaining service quality of Coffee Bean & Tea Leaf.