Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kimberly McEwan

Figtree,NSW

Summary

Detail-oriented Manager/Supervisor offers more than 7 years of accomplishment in leadership roles across many fields of work. Excellent relationship-building, multitasking and decision-making skills. Communicative team leader possessing outstanding time management and documentation abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients/customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Event Supervisor

Gema Group
Wollongong
01.2024 - Current
  • Supervise event staff and volunteers to ensure tasks were completed on time and efficiently.
  • Ensure safety protocols are followed during the event.
  • Resolved any issues that arose in a timely manner throughout the event process.
  • Conducte post-event evaluations to assess customer satisfaction levels.
  • Adhere to all applicable laws governing health codes and alcohol regulations at events.
  • Manage safe and smooth food delivery at banquets, conferences and social events.
  • Oversee work of up to 25 staff seamlessly executing professional events.
  • Handle dietary requirements at major events with ease.
  • Assisting with set-ups and Pack-downs of events including folding napkins, polishing cutlery and glassware, moving of heavy furniture and stock, filling fridges etc.

Merchandiser

Strikeforce AMC
Illawarra
05.2017 - Current
  • Regularly monitore store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Organize displays according to company standards and specifications.
  • Analyze inventory levels and made adjustments accordingly for maximum profitability.
  • Assist customers with locating desired items within store locations.
  • Stock and rotate shelves and built displays to deliver results for stores and suppliers.
  • Monitor stock to maintain sufficient quantity of featured product.
  • Build product displays and placed appropriate signage for merchandise.
  • Arrange items in favorable positions and areas of store to attract customers and optimize sales.
  • Organise engaging front-facing displays to capture customer interest and drive revenue growth.
  • Print labels and tags for for-sale merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Establish and maintain proper high-traffic displays, resulting in increased sales.

Assistant Manager

Woolworths
Dapto
08.2021 - 05.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement..
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Event Supervisor

Venueslive
Wollongong
08.2019 - 12.2023
  • Oversaw event staff and volunteers to ensure proper execution of tasks.
  • Communicated with clients to understand their needs and expectations for the event.
  • Ensured compliance with health and safety regulations at all events.
  • Evaluated post-event feedback from participants in order to improve future events.
  • Generated reports summarizing outcomes of each event.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Oversaw work of up to 25 staff seamlessly executing professional events.

This company ended up losing the contract at the Win Sports and Entertainment Centre and the Catering contract is now with Gema Group which you will also see on my resume.

Bar Supervisor

Grand Hotel Kiama
Kiama
01.2017 - 08.2018
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of beverage inventories, sales, and costs.
  • Enforced health and safety regulations in the bar area.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Maximized efficiency by delegating tasks to staff members based on their skill sets.
  • Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Performed opening and closing procedures each day.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Yard Driver

Patrick Autocare
Port Kembla
09.2015 - 04.2017
  • Followed all company policies and procedures related to safe driving practices.
  • Worked with loaders and supervisor to move assigned trucks and trailers from one location to another.
  • Verified count and condition of products to report overages, shortages and damages.
  • Utilized yard management computer systems to input shift data.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Inspected vehicle and personally handled routine upkeep.

Customer Care Representative

Stellar
Wollongong
06.2014 - 01.2016
  • Processed orders accurately and efficiently according to established procedures.
  • Resolved customer complaints promptly and professionally.
  • Answered customer inquiries over the phone and via email.
  • Identified opportunities to upsell additional services when appropriate.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Provided accurate, valid, and complete information to customers.
  • Delivered customer support to high call load each shift.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Education

Responsible Conduct of Gaming - Bartending

BarMax
Gwynneville, NSW
07-2016

Responsible Service of Alcohol - Bartending

BarMax
Gwynneville, NSW
05-2016

Certificate 3 - Customer Contact -

The Australian College
Wollongong, NSW
10-2015

Certificate 4 - Business Sales - Business Sales

One Step Further
Wollongong, NSW
09-2014

High School Certificate -

The Illawarra Grammar School
Wollongong, NSW
09-2012

Skills

  • Professional Demeanor
  • Food Safety
  • Customer Service
  • Training and mentoring
  • Safe serving knowledge
  • Organizational ability
  • Supervisory Experience
  • Guest Interaction
  • Responsible Alcohol Service
  • Bar Management
  • Rule Enforcement
  • Inventory Management
  • Customer Relations
  • Food handling
  • Beverage knowledge
  • Team direction
  • Task Delegation
  • Cost Reduction
  • Team motivation
  • Strategic Planning
  • Staff Management
  • Staff Training and Development
  • Reliability
  • Professionalism
  • Team building
  • Interpersonal Skills
  • Event Setup and Breakdown
  • Excellent Customer service skills

Accomplishments

Awarded a multitude of awards for performance and customer service on a regular basis.

Most recently promoted to a managers position at Woolworths less than 6 months after commencing working there.

Also promoted to Duty Manager/Supervisor within current Catering position.

Certification

  • Current RSA and RCG
  • Cert III in Customer Contact
  • Cert IV Business Sales

References

References available upon request.

Timeline

Event Supervisor

Gema Group
01.2024 - Current

Assistant Manager

Woolworths
08.2021 - 05.2024

Event Supervisor

Venueslive
08.2019 - 12.2023

Merchandiser

Strikeforce AMC
05.2017 - Current

Bar Supervisor

Grand Hotel Kiama
01.2017 - 08.2018

Yard Driver

Patrick Autocare
09.2015 - 04.2017

Customer Care Representative

Stellar
06.2014 - 01.2016

Responsible Conduct of Gaming - Bartending

BarMax

Responsible Service of Alcohol - Bartending

BarMax

Certificate 3 - Customer Contact -

The Australian College

Certificate 4 - Business Sales - Business Sales

One Step Further

High School Certificate -

The Illawarra Grammar School
Kimberly McEwan