Kimberly Noble-Clark

Executed daily inbound and outbound calls for financial assessments across Australia.

Completed home care assessments for aged care fees with timely government form submissions.

Ensured confidentiality through rigorous authentication processes of customer information.

Maintained record integrity by accurately collecting income and asset data.

Investigated records to identify errors in aged care assessments promptly.

Resolved customer complaints and concerns effectively, enhancing service satisfaction.

Provided updates regarding changes to the aged care system to relevant stakeholders.

Calculated fees and subsidies associated with aged care services accurately.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  
• Managed staff effectively and efficiently to ensure the business was smoothly operated.
• Opened and closed the store on time.
• Dealt with any customer complaints that were to ever arise and diffuse the situation effective immediately.
• Driven in sales and very familiar with KPI’s and achieving sales budgets.

• High level of
• Responsible service
• Cash handling
• Staff supervision & training
• Prepare product displays
• General cleaning
• Managing staff
• Handled calls promptly and with courteous professionalism.
• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Delivered prompt service to prioritize customer needs.