KIMBERLY PEREZ
Gledswood Hills,NSW
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
NAB Customer Advisor
National Australia Bank
2021.09 - 2023.01
- Assisting customers with account opening, unsecured lending and banking transactions and ensuring all customers details are accurate and up-to-date
- Managed clients enquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback
- Performed rapport with new clients to increase satisfaction and loyalty
Client Suites Concierge
Colliers International/ Westpac Group
2018.06 - 2021.09
- Manage meeting room booking system including assisting with booking reservations, cancellations, and amendments as per clients requests
- Assisting with virtual conferencing – video and audio-conferencing using MS Teams, WebEx and Zoom software
- Providing Services to internal employees and external clients in meetings including catering, audio visual equipment and performing regular planning and testing checks
- Developing close relationships with stakeholders
Lobby Concierge
Colliers International/ Westpac Group
2017.05 - 2018.06
- First point of contact and face providing security access to internal employees and external guests
- Greet all visitors to the building including members, staff, tenants and contractors
- Dealing with queries in person, phone, emails and general correspondence in a professional manner
- Follow check in and check out procedure for guests of members
- Ensuring the reception area is maintained to a professional standard
Multi-Site Retail Manager
Valleygirl & Temt Store
2015.01 - 2017.05
- Delegating tasks to each member
- Ensuring store operations and retail standards are implemented and maintained
- Coach and develop high performing team
- Manage stock deliveries and merchandising store
- Managing rosters and reporting for employees
- Drive sales results to smash budgets and targets
Retail Assistant
Temt Store
2013.04 - 2015.01
- Customer service including greeting customers, assisting to locate products, operating checkout and answering questions in relation to products
- Replenishing and maintaining stock
- General tidying duties and general retail shop duties
Education
Diploma of Nursing -
TAFE NSW NEPEAN KINGSWOOD
2013
12 Higher School Certificate -
GREYSTANES HIGH SCHOOL
2012
Skills
- Self-motivated, professional with 10 years of customer service experience
- Strong communication skills
- Well organize and detail orientated
- High level of professionalism
- Desire and determination to succeed
- Excellent Personal Presentation
- Strong work ethic
Certification
First Aid Certificate
Additional Information
REFEREE
Name: Binny Sing
Title: Branch Manager
Company: National Australia Bank
Contact: 0447271861
Timeline
NAB Customer Advisor
National Australia Bank
2021.09 - 2023.01
Client Suites Concierge
Colliers International/ Westpac Group
2018.06 - 2021.09
Lobby Concierge
Colliers International/ Westpac Group
2017.05 - 2018.06
Multi-Site Retail Manager
Valleygirl & Temt Store
2015.01 - 2017.05
Retail Assistant
Temt Store
2013.04 - 2015.01
Diploma of Nursing -
TAFE NSW NEPEAN KINGSWOOD
12 Higher School Certificate -
GREYSTANES HIGH SCHOOL