KIMBERLY VILLAFUERTE

As a Digital Transformation Consultant, I helped a healthcare license data solutions client expand their current projects by documenting the current and future states, creating comprehensive product features, and developing a product roadmap for 2024. I led team meetings to better understand the project and developed user stories for agile sprints while prioritizing them strategically. I worked with stakeholders, SMEs, and the development team to ensure seamless coordination with UX design research, provide clear direction on product features, and conduct process and application demos.

After a short while, I was tasked to work on a different project and changed my role to Product Owner. During this time, I was responsible for building the API integration plan for our product features, including documentation.

As a Business Analyst, I am responsible for managing various aspects of a project, such as project planning, team preparation, resource requirements, quality maintenance, task management, risk management, scheduling of events and meetings, and decision-making processes. In my first month on the job, I took charge of a project that had been stalled for three months and successfully completed it within a single sprint.

I have previous experience working as a Project Coordinator at RSMG. In this role, I skillfully managed and coordinated team members, ensuring seamless collaboration with clients to align projects. I provided essential tools to the team and optimized workflow through effective task delegation. Additionally, I successfully conducted meticulous black-box testing to ensure adherence to the highest quality standards. I was also responsible for implementing, debugging, and maintaining the user interface for optimal system performance. In addition, I worked on documentation creation, including Business Requirements, MVPs, SOWs, Test scripts, manuals, and wireframes.

After some time, RSMG promoted me to the position of Business Analyst and Game Designer. I focused on specific projects and received game design training in these roles.

As a Telco Consultant, my primary role is to support the consulting engagement that will deliver the definition of the target organization in the dimensions of organizational design, functions and talent definition, and process framework. I supported my team in the needed areas of development, including the creation of documents, process flows, meeting minutes, and meeting facilitation.

During my time as an IT Consultant at Indra, I was assigned to work on several projects for an electric distribution company in Manila. My responsibilities included managing a team of developers and UX/UI designers, coordinating with clients, conducting meetings and presentations, creating documentation, and performing testing.

In Vietnam, I stayed at a homestay for free in exchange for part-time work. I helped the owner and team members in preparing and serving breakfast, cleaning rooms, maintaining common areas, and ensuring guest satisfaction. The experience provided an excellent opportunity to learn about the local culture and customs.

During my travels in Asia in 2018, I worked as a receptionist and manager in a hostel. Some of my responsibilities included streamlining check-in procedures to enhance efficiency and improve the guest experience. Additionally, I provided assistance to my colleagues during busy shifts by taking on additional responsibilities as required. Lastly, I welcomed guests at the front desk and engaged them in pleasant conversations while managing the check-in process.

Working as a business analyst at a startup company. I have implemented a Tracking and Delivery system for a renowned Australian company, orchestrated an infographic website for a financial institution and an Australian fashion magazine, and played a pivotal role in crafting an Android application that enriches user experiences. I also led the development of an interactive website for Electrolux and contributed to a hospital mobile application that enhances patient care.

As a resolutions associate, my primary responsibility is to attend to customer inquiries through phone and email without any delay. I assist customers by providing them accurate information and resolving their concerns and challenges. I also ensure that the new customer details are added and updated in the system and the existing customer reservations are processed and updated.