Kimberly Weismantel
Townsville,QLD
Summary
Highly organised and detail-oriented professional with extensive experience in administrative support, accounts management, internal sales, and customer service. Skilled at managing high-volume tasks, reconciling accounts, and processing payroll with accuracy and efficiency. Strong expertise in financial management, office administration, and project coordination. Proficient in Xero, Jobpac, and Microsoft Office Suite (Excel, Outlook), with experience in CRM systems.
Overview
2022
2022
years of professional experience
Work History
Administration Coordinator
Higgins Coatings
2022 - 2025
- Provided administrative support to the branch, ensuring timely and accurate processing of employee timesheets and subcontractor invoices using the Jobpac system.
- Performed weekly Work in Progress (WIP) adjustments and reviewed results with management to ensure accurate job tracking and reporting.
- Managed accounts payable/receivable, expense authorisations, and branch expenditure monitoring to support cost control initiatives.
- Maintained site job files, subcontractor records, and CRM data, ensuring compliance with safety, insurance, and documentation standards.
- Assisted in tender and quote preparation, and coordinated project completion reports.
- Delivered high-quality customer service via phone, email, and in-person, resolving inquiries and complaints efficiently.
- Organised weekly operations meetings, branch functions, and training inductions, maintaining a professional and orderly office environment.
Office & Accounts Manager
Convenient Plumbing Services
01.2020 - 01.2022
- Managed, tracked, and resolved overdue account balances using Xero, ensuring timely collections and accurate financial reporting.
- Prepared and processed invoices, expense reports, and account reconciliations to maintain precise financial records.
- Monitored payroll accounts, identifying and correcting discrepancies to ensure accurate employee payments.
- Maintained strict confidentiality of all sensitive financial and personal information.
- Handled incoming calls and enquiries, and managed office supplies to support smooth day-to-day operations.
- Provided guidance and support in resolving complex problems or escalated client complaints, ensuring professional and effective outcomes.
Internal Sales Representative
Valmont
01.2018 - 01.2020
- Structured all deals to maximise profitability while maintaining a premium level of customer satisfaction and experience.
- Maintained up-to-date knowledge of current sales, promotions, payment, and exchange policies.
- Collaborated with the product development team to identify, prioritise, and communicate feature requests and enhancements.
- Organised and managed project goals, ensuring timely completion and alignment with business objectives.
- Maintained accurate sales records and reports to support strategic decision-making.
- Provided project management support, coordinating tasks and resources to achieve business and client objectives.
Customer Service Representative
National Glass
2015 - 01.2018
- Performed administrative tasks such as managing incoming correspondence, answering calls, welcoming visitors, and organising appointments and meetings.
- Processed a high volume of customer orders, working closely with the warehouse to ensure accurate and timely fulfilment.
- Provided responsive customer service, resolving enquiries and complaints to maintain positive client relationships.
- Kept accurate records of communications and office documents using Microsoft Outlook and internal systems.
- Supported daily operations by preparing reports, correspondence, and other documentation.
- Worked with colleagues across departments to streamline workflow and meet deadlines.
- Maintained an organised office environment, including filing systems, supplies, and meeting room arrangements.
Education
High School Diploma -
The City of Lincoln Community College
Lincoln, UK01.2007
Skills
- Accounts Payable & Receivable, Payroll Processing
- Work in Progress (WIP) Monitoring & Reporting
- High-Volume Order Processing & Customer Service
- Office Administration & Project Coordination
- Microsoft Office Suite (Excel, Outlook, Word)
- Xero & Jobpac Accounting Systems
- CRM Data Management
- Problem Solving & Escalation Resolution
- Attention to Detail & Accuracy
Accomplishments
- Administration Coordinator: Streamlined payroll and timesheet processing for employees and subcontractors, ensuring compliance with EBA requirements.
- Administration Coordinator: Improved project reporting accuracy by 15% through weekly WIP adjustments and management review.
- Office and Accounts Manager: Reduced overdue account balances by 20% via proactive monitoring and follow-up in Xero.
- Customer Service Representative: Processed high-volume customer orders with 99% accuracy, ensuring timely warehouse fulfillment.
Timeline
Office & Accounts Manager
Convenient Plumbing Services
01.2020 - 01.2022
Internal Sales Representative
Valmont
01.2018 - 01.2020
Administration Coordinator
Higgins Coatings
2022 - 2025
Customer Service Representative
National Glass
2015 - 01.2018
High School Diploma -
The City of Lincoln Community College