Kimberly Wood

• Assisted in the training of new train drivers, sharing expertise on best practices for safe, efficient operation.
• Observed tracks to detect obstructions such as [Type] and [Type] obstructions.
• Efficiently managed train operations, ensuring timely arrivals and departures at all stations.
• Demonstrated exceptional customer service skills by assisting passengers with inquiries or concerns during their journeys.
• Maximized overall operational efficiency through effective time management and prioritization of tasks during each shift.
• Collaborated with maintenance teams to address mechanical issues, minimizing downtime and disruptions to service.
• Proactively identified potential operational improvements by staying informed about industry trends and technological advancements.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.

• Investigated reported incidents involving passengers or staff members aboard trains, maintaining a safe environment for all.
• Responded swiftly to emergency situations, implementing evacuation procedures when necessary to safeguard passenger wellbeing.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Responded quickly to emergency situations to assess and deflect issues.
• Maintained accurate records of daily events/incidents for reporting purposes and future reference.
• Greeting Customers professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Upheld company values by consistently demonstrating professionalism in every aspect of the Train Guard role.
• Promoted a positive work culture among team members by offering support and guidance when needed.
• Streamlined communication between the Train Crew and Control Centre for efficient problem resolution during service disruptions.
• Handled challenging situations with passengers using effective interpersonal skills, de-escalating tensions whenever possible.
• Assisted passengers with special needs in boarding and disembarking trains, promoting accessibility and inclusivity.
• Monitored platform activities during peak hours to ensure safe crowd control measures were implemented effectively.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Provided professional services and support in a dynamic work environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

Having the opportunity to doing various jobs as a Porter in the network.

Ensuring all complaints are dealt with on the spot, and if a complaint is received to investigate the cause and appropriate action required.

Appointment for the role of Health and Safety Deputy for my location

Isolating any potential risk and requesting repair for all facilities and equipment that may be required

To work independently or in a team environment with other staff to achieve long and short term goals

Providing all feeder stations with clear, concise and correct information regarding service alterations and disruptions when required.

Balancing the growths of QR’s business needs with that of commuter’s needs. Example: assisting with the on time performance of trains, while trying to access commuters and employees.

Perform other duties as necessary according to skill, competence and training

To communicate with staff and supervisors in person.

Maintaining a visual presence for commuters on platforms

Following the directions of the OIC to achieve business objectives.

Reporting and investigating incidents and accidents, ensuring preventative measures are in place to safeguard the likelihood of reoccurrence, following the principles of safety first.