Kimberly Yuen
Melbourne
Summary
Experienced retail leader with a strong background in beauty and customer experience, currently managing the busiest W Cosmetics branch in Victoria. Adept at driving sales performance, overseeing operational and administrative functions, and leading teams to deliver exceptional results. Passionate about creating engaging in-store experiences and fostering collaborative, high-performing teams.
Overview
7
7
years of professional experience
Work History
Store Manager
W Cosmetics
01.2025 - Current
- Oversee day-to-day operations of Victoria’s busiest store, ensuring smooth performance across sales, administration, and customer service functions.
- Manage staff rosters, payroll submissions, and daily sales reporting to Head Office with accuracy and timeliness.
- Drive sales growth through coaching and motivating a large, high-performing team while maintaining exceptional service standards.
- Analyse weekly KPIs and conversion metrics to identify opportunities for improvement and implement effective action plans.
- Supervise inventory management including stock ordering, deliveries, and audits to maintain optimal stock levels and compliance.
- Lead store communications, ensuring brand consistency and operational efficiency across all departments.
- Foster a positive team culture through training, feedback, and development to support retention and engagement.
Beauty Advisor
Sephora
11.2021 - 11.2024
- Acquired in depth product knowledge and application techniques through various trainings with brands and artists, all of which were then used to educate clients and fellow cast members.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Contributed to increasing company sales revenue through client consultations by upselling and cross selling items based on client needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Assistant Manager
Forcast
06.2018 - 03.2022
- Supervised daily operations in order to meet the objectives set by the company in regards to clients, service and revenue.
- Maintained the cleanliness of the store to ensure a safe, tidy and organised environment that is inviting to clients.
- Promoted a positive working environment was established through excellent and efficient communication with staff.
- Monitored store stock levels on a daily basis in order to ensure adequate stock is ordered and available for clients.
- Worked with the visual merchandising team to implement visual displays for brand promotions and store layout each season.
Education
Bachelor of Biomedical Science - Medical Sciences
La Trobe University
Melbourne, VICSkills
- Flexible and Adaptable
- Computer and Administrative skills
- Dependable and Responsible
- Teamwork and Collaboration
- Customer Service
- Organisation and Time Management
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Excellent Communication
Timeline
Store Manager
W Cosmetics
01.2025 - Current
Beauty Advisor
Sephora
11.2021 - 11.2024
Assistant Manager
Forcast
06.2018 - 03.2022
Bachelor of Biomedical Science - Medical Sciences
La Trobe University