Kimberly Nyashs Marusho
Morwell,VIC
Summary
Proven track record in enhancing client satisfaction and reducing material wastage, as demonstrated at DND Flooring and Covering. Skilled in hardwood installation and exceptional work ethic, consistently delivering high-quality flooring solutions. Achieved significant repeat business through meticulous attention to detail and expert management of installation deadlines.
Overview
5
5
years of professional experience
Work History
Flooring Installer
DND Flouring and Covering
09.2024 - 09.2024
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
- Offered post-installation support to clients, addressing any concerns and ensuring their complete satisfaction with the final product.
- Improved flooring installation quality by using precision tools and techniques.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
- Conducted regular maintenance checks on tools used during installations to maintain efficiency over time.
- Adhered to industry safety standards during every project, minimizing workplace accidents and injuries among colleagues.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the installation process.
Concreter
Atlas Precast
01.2024 - 08.2024
- Ensured accurate measurements for formwork installation by utilizing advanced tools such as laser levels and measuring tapes during the preparation phase.
- Collaborated with project managers to ensure seamless communication between teams, resulting in improved overall performance.
- Improved durability of finished structures by ensuring proper concrete placement, curing techniques, and reinforcement methods were utilized consistently.
- Maintained safe work environments by implementing and enforcing strict safety protocols during concrete operations.
- Demonstrated adaptability to various project types, including residential, commercial, industrial, and infrastructure applications involving concrete work.
- Earned trust from clients through consistent delivery of high-quality results within budget constraints and agreed-upon timeframes for completion.
- Prevented delays due to weather by closely monitoring local conditions and adjusting project timelines accordingly for optimal concrete curing results.
- Gained proficiency in operating a variety of concrete equipment such as mixers, pumps, trowels, vibrators, screeds, among others for optimal productivity on job sites.
Cleaner
Meriton Hotel
07.2022 - 08.2024
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Trade Assistant
Dnd Steels Fabrication
07.2022 - 01.2024
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
- Supported cost-saving initiatives, using resources efficiently and minimizing waste.
- Improved work site safety, identifying potential hazards and implementing preventative measures.
- Enhanced communication, relaying important information from tradespeople to project managers.
- Increased customer satisfaction by assisting in delivering projects on time and under budget.
- Enhanced team productivity by efficiently organizing tools and materials for easy access.
- Streamlined material handling, reducing waste and saving costs.
- Contributed to environmental sustainability efforts by managing waste and recycling materials.
Customer Service Cashier
Cafe 63
07.2022 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Painter
Opal Painting
06.2019 - 05.2022
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Worked holidays and weekends depending on shifting needs of project.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
Education
Criminology - Criminology
TAFE Queensland
Acacia Ridge, QLD04.2023
Painting And Decoration - Painting
Unirversity of Zimbabwe
Zimbabwe01.2019
Skills
- Excellent work ethic
- Proper tool usage
- Deadline Management
- Installation Management
- Floor leveling techniques
- Hardwood installation
- Materials Handling
- Carpet Installation Proficiency
- Safe workplace procedures
- Task Delegation
- Padding installation
- Trim work
- Waterproofing methods
- Leveling
- Subfloor leveling
- Expertise in Flooring Materials
- Surface Preparation
Timeline
Flooring Installer
DND Flouring and Covering
09.2024 - 09.2024
Concreter
Atlas Precast
01.2024 - 08.2024
Cleaner
Meriton Hotel
07.2022 - 08.2024
Trade Assistant
Dnd Steels Fabrication
07.2022 - 01.2024
Customer Service Cashier
Cafe 63
07.2022 - 04.2023
Painter
Opal Painting
06.2019 - 05.2022
Criminology - Criminology
TAFE Queensland
Painting And Decoration - Painting
Unirversity of Zimbabwe
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