Kimberly Rose Nixon

• Evaluated customer service standards to verify customer service goal achievement.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.

I Volunteered to do Work experience at Somerville Gardens so that I was able to have an understanding about what different roles there are in the Aged Care industry. I enjoyed it very much. I helped organize activities for the elders and used my communication skills to get to know the people there.

• Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
• Answered telephone to make reservations and take orders.
• Assisted guests with menu selections, offering recommendations based on
  dietary preferences and restrictions.
• Handled cash transactions accurately while maintaining proper cash handling procedures.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for customers.
• Used cash registers and credit card machines to cash out customers.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.