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Kimberly Shaira Alcaraz
Administration And I.T Coordinator
Sydney,NSW
Summary
Goal-oriented individual with 4 years' experience in Medical Administration. Performs excellent secretarial, administrative, customer service and communication skills. A proactive team player who also has a proven track record of multi-tasking, handling sensitive and challenging situations professionally and confidently. Detail-focused and driven to help employees succeed in meeting and exceeding goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Administration and I.T Coordinator
The Sydney Private Hospital
Ashfield
08.2021 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Consistently managed 18-person staff, effectively resolving issues
- Achieve KPI’s, profit drivers and marketing initiatives to increase growth and profit
- Daily monitoring, controlling and data entry of Midnight Daily Report
- Liaising with referring hospitals to transfer Rehab/Medical Patients
- Responsible for management of report data including input and reporting systems to
- Head Office
- Resolving issues with Information Technology (I.T) e.g
- Emails, internet, computer set- ups, telephone issues
Medical Administrator
The Sydney Private Hospital
Ashfield
07.2018 - 08.2021
- Providing general administrative support to colleagues & the Office Manager
- Answering the phone and forwarding callers on to relevant staff
- Dealing with all general emails & incoming calls on behalf of the department
- Providing patient procedure quotes and receipting payments
- Accurate data entry and keeping of records
- Photocopying & printing large batches of documentation
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Sales Assistant
08.2016 - 07.2018
- Assist customers with their healthcare needs and to support the store’s day-to-day store operations
- Process customer purchases
- Replenish and rotate stock, face up displays as well as check product expiry dates
- Set up displays for catalogue promotions
- Complete planograms and ensuring all price tickets are displayed correctly.
Shift Manager
KCF
08.2016 - 07.2018
- Responsible for team members and ensuring each team member is performing their designated task responsibly and professionally
- Leading management of development plants and performance management
- Driving sales and profitability of all agreed key performance indicators through regular review and action planning
- Maintaining a high standard of stock management and running stock take within the store
Education
Therapist
Australian National College of Beauty
08.2016 - 08.2017
Diploma of Business - undefined
Careers
9 to Year 12 - Higher School Certificate - undefined
Holy Spirit Catholic College
01.2010 - 01.2013
undefined
Catholic Intensive English Centre
Skills
Excellent time and work managementundefined
Software
WebPas
Citrix
HADS
Timeline
Administration and I.T Coordinator
The Sydney Private Hospital
08.2021 - Current
Medical Administrator
The Sydney Private Hospital
07.2018 - 08.2021
Sales Assistant
08.2016 - 07.2018
Shift Manager
KCF
08.2016 - 07.2018
Therapist
Australian National College of Beauty
08.2016 - 08.2017
9 to Year 12 - Higher School Certificate - undefined
Holy Spirit Catholic College
01.2010 - 01.2013
Diploma of Business - undefined
Careers
undefined
Catholic Intensive English Centre
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