Kimbley Simbanegavi
Brisbane,QLD
Summary
With 5+ years of experience in hospitality, retail, and customer service, including a role as a Cabin Crew Member with Qantas, I’m passionate about delivering exceptional service while ensuring safety. Known for being reliable and representing brands with pride, I focus on creating tailored experiences that truly meet customers' needs. Caring for others is at the heart of what I do, and I strive to make every interaction positive and memorable.
Overview
6
6
years of professional experience
Work History
Receptionist
Komatsu Training Academy
10.2024 - Current
- Greeted incoming visitors and students professionally and provided friendly assistance.
- Answered phone calls and responded to inquiries from customers seeking information.
- Acted as a Health and Safety Representative, helping to identify potential hazards, ensure safety regulations were followed, and keep the workplace safe through regular training and proactive issue spotting
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cabin Crew Member
Jetconnect
07.2023 - 09.2024
- Managed challenging situations calmly and professionally to improve passenger comfort
- provided compassionate assistance during medical emergencies onboard, including administering first aid
- Demonstrated flexibility and adaptability during schedule changes, delays and challenging situations
- maintained a safe cabin environment by conducting thorough safety checks and adhering to CASA regulations
- Communicated effectively with cabin and flight crew to foster a positive passenger environment
Assistant Store Manager
Hallensteins Brothers
07.2022 - 07.2023
- Began as a Retail Assistant and advanced to Assistant Manager, gaining experience in customer service, team leadership, and driving sales while ensuring smooth daily store operations.
- Managed timely opening and closure of the store, implementing standard procedures.
- Supervised and evaluated staff to help improve skills & teamwork by recognising individual achievements and highlighting daily objectives.
- Assisted customers with prompt and polite support to provide assistance and information where needed.
Front of House
Fox & Ferret
07.2019 - 06.2022
- Assisted in training new Front of House servers
- Maintained cleanly standard throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Monitored inventory levels for Front of House supplies, Reordered and logged invoices as needed
- Provided quality hospitality by demonstrating flexibility during high volume periods.
- Well being oriented service to patron safety pertaining to alcohol monitering
Education
Makeup & Skincare, Level 3
Elite School of Beauty
Wellington, NZWorkplace First Aid Recertification
MediTrain
Wellington, NZ07-2023
Responsible Service of Alcohol
Galaxy Training Australia
07-2023
Skills
- Customer assistance & rapport
- Reliably & punctuality
- Cultural sensitivity
- Safety awareness
- Initiative taking
- Compliance & regulations
- Product & service knowledge
- Workload management
- Strong multitasking
Timeline
Receptionist
Komatsu Training Academy
10.2024 - Current
Cabin Crew Member
Jetconnect
07.2023 - 09.2024
Assistant Store Manager
Hallensteins Brothers
07.2022 - 07.2023
Front of House
Fox & Ferret
07.2019 - 06.2022
Makeup & Skincare, Level 3
Elite School of Beauty
Workplace First Aid Recertification
MediTrain
Responsible Service of Alcohol
Galaxy Training Australia
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