Kimchheng Heng

• Designed and simple and scalable hosting architecture based on Elastic Beanstalk for a client experiencing significant growth and slow response times.
• Described my proposed architecture in plain language ensuring my client understood how it works and how costs will be calculated for it.

Engaged in the Cisco MentorMe Program, gaining valuable guidance on career development and personal growth through mentorship.

• Explored challenges and prospects at Cisco while connecting with professionals in various roles.
• Gained insights into Cisco's technologies, services, and products.

• Delivered exceptional, brand-aligned customer service, with a focus on building rapport and promoting loyalty.
• Assisted a culturally diverse customer base, tailoring recommendations and addressing service enquiries with professionalism.
• Managed orders efficiently and resolved issues related to products and service while maintaining a calm and helpful attitude.
• Engaged with customers with limited English proficiency, applying cross-cultural communication skills to ensure positive experiences.
• Maintained a polished and welcoming environment while collaborating with teammates to meet daily service and sales goals.
• Demonstrated adaptability in a high-volume retail setting while promoting teamwork and customer satisfaction.