Kim Erika Aquino
Ryde,NSW
Summary
Dynamic Customer Service Representative with a proven track record at Baker’s Delight Lane Cove, excelling in effective communication and team collaboration. Recognized for building strong customer relationships and delivering exceptional support, ensuring high satisfaction levels. Proficient in technical assistance and adept at managing challenging situations with professionalism. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Baker’s Delight Lane Cove
Lane Cove, NSW
04.2023 - Current
.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
Education
Advance Diploma - Leadership And Management
Greenwich College
Pitt St. Sydney NSW 200005-2025
Diploma - Leadership And Management
Greenwich College
Pitt St, Sydney NSW 200003-2024
Bachelor of Science - Business Administration
Don Honorio Ventura State University
Bacolor, Pampanga 08-2023
Skills
- Computer literate
- Flexible and adaptable
- Team collaboration
- Effective communication and interpersonal skills
- Supervision and leadership skills
- Time management
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Visa Details
Student Visa Class 500
Accomplishments
- Conduct Awardee
- Leadership Awardee
References
References available upon request.
Timeline
Customer Service Representative
Baker’s Delight Lane Cove
04.2023 - Current
Advance Diploma - Leadership And Management
Greenwich College
Diploma - Leadership And Management
Greenwich College
Bachelor of Science - Business Administration
Don Honorio Ventura State University
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