Kimia Zamani
North Ryde,NSW
Summary
Knowledgeable and dedicated customer service professional with experience in retail and hospitality industry. Detail-oriented team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales and Customer Service
Inhouse Group Pty Ltd
10.2023 - Current
- Responsible for managing all credit card and cash transactions
- Handling high volume sales, over 50 customers per day
- Responsible for back up inventory ordering
- Handled calls promptly and with courteous professionalism
- Processed orders, service requests and applied information to customers
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions
Sales Associate
Zhwear
01.2020 - 09.2023
- Sales, daily customer base of 50, exceeding daily quotas with average of 15 sales
- 4 top sales performers in region comprised of 12 stores
- Managing cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies
- Vendors interface concerning pricing, availability, damaged product, buy-backs, and special orders.
Education
Bachelor of Science - Management
Macquarie University
Sydney, NSW01.2025
Bachelor of Marketing - Marketing
University of Najaf Abad
Isfahan09.2022
High School Diploma - Mathematics
Gozineye Javan
Isfahan Iran 09.2017
Skills
- Knowledge of customer service
- Sales and Marketing
- Client focused
- Willing to learn new skills and self starter
- Ability to deal with diverse customer population
- Ability to Solve billing problems and handling customer inquiries
- Effective working alone or as cooperative team member
- Attention to details
- Service orientation
- Organizational and planning skills
- Excellent communication skills
- Solving Customer Concerns
- Effective Customer Communication
- Providing Feedback
- Microsoft Office
- Sales Management
- Overcoming Objections
- Contact Follow-Up
- Store Display
- Understanding Customer Needs
- Order and Refund Processing
- EDI software
- Microsoft Office (Word, Excel, Outlook, PowerPoint )
- Lotus Notes
- Familiar with accounting soft wares ( Xero and MYOB)
Languages
English
Italian
Farsi
Personal Information
Date of Birth: 1999
References
Francis Shahin, 0439 925 285
Hobbies and Interests
- Reading
- Movies
- Sports
- Traveling
- Socializing
Timeline
Sales and Customer Service
Inhouse Group Pty Ltd
10.2023 - Current
Sales Associate
Zhwear
01.2020 - 09.2023
Bachelor of Science - Management
Macquarie University
Bachelor of Marketing - Marketing
University of Najaf Abad
High School Diploma - Mathematics
Gozineye Javan
Similar Profiles
Thuso MokgosiThuso Mokgosi
Freight Forwarder at Jas forwarding (Inhouse at Bearing Man Group)Freight Forwarder at Jas forwarding (Inhouse at Bearing Man Group)
Justice Matthews-CaseyJustice Matthews-Casey
Digital Printer at Inhouse Print & DesignDigital Printer at Inhouse Print & Design
Jeevanathan GunasekaranJeevanathan Gunasekaran
ELV Supervisor at EXYTE OFFICE IBP SINGAPORE INHOUSE RENOVATION SITEELV Supervisor at EXYTE OFFICE IBP SINGAPORE INHOUSE RENOVATION SITE
Corinne HendersonCorinne Henderson
Sales Assistant at Big WSales Assistant at Big W
Andrew BowmanAndrew Bowman
Shift Leader / Senior Cook at Guzman Y GomezShift Leader / Senior Cook at Guzman Y Gomez