Kimiora Houltham

MY ROLES AS CABIN ATTENDANT FOR INTERISLANDER INCLUDE: Bartending,Catering Attendant, Barista, Housekeeping, 2IC

• Determined and adjusted seating arrangements to address behavioral or safety concerns.
• Directed junior team members in proper duties and company regulations. (2IC)
• Distributed meals and beverages according to special requests or dietary restrictions of passengers.
• Ensured safety regulations were followed by passengers and crew members during Loading & Unloading the Ship.
• Answered questions from passengers related to their travel plans and needs during the Sailing.
• Informed passengers about possible disruptions,changes to sea conditions, ensured everyone was being cautious at all times.
• I had to do online training for loading, use of chemicals, use of crane, possible dangerous liquids that were being bought on board.
• Worked closely with other crew members including our captain, load marshall, engineers and ground personnel to ensure safe travelling experience for all customers coming on board. (When I was 2IC)
• Verified the accuracy of passenger manifests. (2IC)
• Anticipated needs of passengers to enhance comfort and promote enjoyable journey
• Assisted in resolving customer disputes in a timely manner while maintaining professionalism.
• Provided passengers with Information of safety items we have onboard in case of emergencies, (life jackets) where to go to if we have to go into emergency evacuation procedures.
• How to use fire extinguishers, blankets, hoses if needed.
• Provide first aid when needed
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Restocked and organized food, beverage and passenger items inventory.
• Kept cabin neat, clean and professional in appearance.
• Followed safety procedure at all times.
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• Worked successfully with diverse group of coworkers to ensure food service was done efficiently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively when problems arise.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Completed day-to-day duties accurately and efficiently.
• Operated equipment and machinery according to safety guidelines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Used temperature checks to ensure food safety guidelines were being met.
• Temperature checks for hot,chilled or frozen items to ensure food safety standards were still in place.