KIM KHANH VO
Maribyrnong,Australia
Summary
Dynamic professional with 7 years of experience in problem-solving and customer retention strategies. Proven ability to manage security systems while enhancing tenant satisfaction through effective team collaboration. Expertise in inventory management and upselling, ensuring optimal service delivery and client engagement.
Overview
3
3
years of professional experience
Work History
Front of House
Scape
03.2025 - Current
- Stocked and replenished food and beverage items per established schedules.
- Monitored inventory levels, restocked supplies to meet service demand efficiently.
- Organised stock in storage areas for optimal access and workflow.
- Transported items between storage kitchen and service areas promptly.
- Adhered to strict timeframes for breakfast, lunch, and dinner service.
- Maintained a clean, organised, and safe work environment following hygiene standards.
Concierge
Codec Security Ventures
03.2025 - Current
- Managed access control by configuring security systems for worker entry to specific building areas.
- Efficiently addressed email communications, resolving inquiries and coordinating maintenance requests promptly.
- Monitored and operated security systems to ensure effective surveillance and safety.
- Provided exceptional customer service to tenants, assisting with access issues and general inquiries professionally.
Sales Assistant
Merchant 1948
06.2023 - 04.2024
- Conducted personalised fittings to ensure optimal sizing and comfort, reducing return rates.
- Collaborated with individuals and store KPIs to achieve performance targets.
- Managed stock levels to maintain inventory accuracy and availability.
- Prepared sales reports and communicated operational updates effectively to management.
Education
Bachelor of Business - Finance and Marketing
RMIT University
VIC, Australia12.2025
Skills
- Problem Solving
- Upselling
- Visual Merch
- Customer Retention Strategies
- POS system operations
- Inventory management
- Teamwork and collaboration
References
- Bryan Goudsblom, CEO of Codec Security Ventures, +61 437 777 892
- Elizabeth Redfern, Merchant Assistant Manager, 0425-748-551
Timeline
Front of House
Scape
03.2025 - Current
Concierge
Codec Security Ventures
03.2025 - Current
Sales Assistant
Merchant 1948
06.2023 - 04.2024
Bachelor of Business - Finance and Marketing
RMIT University