JENNIFER MADSEN

• Provide a high standard of cleaning services, Operate in line with infection control standards and WHS policy and procedures, Deliver excellent customer service to staff, clients, and residents

• Administration assistance, Phone answering, Client communication, Scheduling of work orders, Communicating with contractors, Tracking work orders, Any other administration assistance required

Approving/declining new member requests and posts from locals. Approving and monitoring of business posts as well as promotion of local approved businesses. Monitoring activity on the page and contacting members to advise of non- adherence to page rules.

• Managed a busy reception area where my key focus was on receiving and managing a high volume of telephone, email and in-person enquiries about businesses for sale from vendors and purchases, Receipt / logging of all payments made in person, Writing up of new contracts, Setting up new business files and client profiles, Adding new business to the company’s website, Creating window displays to promote new businesses for sale, General data entry, Maintaining confidentiality agreement records, Handling of all incoming enquiries via email, telephone, and fax, Marketing flyers for new businesses

• Purchased the Verandahs restaurant with my husband and revamped the business from scratch including setting up the back of house systems using Redcat Smart Point of Sale & Smart Restaurant software packages, Processing staff salaries and wages, Maintenance of staff employment records, Management of all suppliers including processing of invoices, Preparation of all statutory financial reports, Supervision and training of staff, Creation of new restaurant branding and marketing materials including menus and flyers

• In this role, I was responsible for supervising two other administrative staff as part of us providing all the necessary support for the management of 130 warehouse staff
• My other key duties include: Processing of timekeeping records for 130 warehouse staff, Preparing Roster Schedule for all warehouse staff, Managing all payroll enquiries, Updated entitlements for staff (sick & annual leave, RDO’s), Coordinating Worker’s Compensation claims, Maintaining all staff records, Preparation of financial reports on a daily / monthly basis), Provision of secretarial services to the Warehouse Manager and 5 Group Leaders, Processing of invoices using SAP, Liaison and ongoing management of external suppliers, Purchasing of goods for the warehouse using SAP, Expenditure analysis and monitoring

• Dealing with customer enquiries in an extremely busy call Centre environment, Processing of new policies, Updating / maintaining customer profile records, Processing of new car insurance policies, Provision of sales quotes / other follow-up information directly to new / existing customers