Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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KIMM DAVIES

KIMM DAVIES

Pakenham

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Big W - Retail
04.2022 - Current
  • Trained numerous team member in technology, books and inventory
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Customer Service Representative

Gumbuya World - Entertainment
11.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Business, Banking And Finance - Business

Monash University
Clayton, VIC
11-2028

High School Diploma -

Hillcrest Chrisitan College
Clyde North, VIC
11-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Scheduling
  • Prioritization
  • Staff training
  • Building rapport

Accomplishments

  • Former House Capitan
  • Graduated year 12 in the top 20% of the state
  • I have represented Victoria in interstate go karting championship
  • Won Gold at state for cross country
  • Achieved the third highest coloured belt in Shotokan Karate
  • Represented the school in cross country from year 5 - year 12



Affiliations

  • Monash Kickboxing club
  • Lemans Legend League
  • Victorian Hire Kart Championship

Timeline

Customer Service Representative

Gumbuya World - Entertainment
11.2024 - 02.2025

Customer Service Representative

Big W - Retail
04.2022 - Current

Bachelor of Business, Banking And Finance - Business

Monash University

High School Diploma -

Hillcrest Chrisitan College

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KIMM DAVIES