Kim Man Tam (Kim)
U198, 41 Chandler Street, Belconnen,ACT
Summary
Enthusiastic graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of tasks and training in accounting. Motivated to learn, grow and excel in Accounting.
Experienced customer service with over ten years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager (Part-time)
UGG
Sydney, NSW
11.2014 - 01.2018
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded inventory sales into organization's weekly income report.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Sales Associate
LOEWE
Hong Kong , Hong Kong
05.2012 - 09.2013
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
Professional Sales Associate
Tiffany & Co
Hong Kong , Hong Kong
01.2011 - 10.2011
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Discussed fine jewelry with customers, outlined restrictions and educated on policies.
Sales Supervisor
Burberry
Hong Kong, Hong Kong
01.2007 - 01.2010
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Administered performance reviews and held workshops to improve performance of team.
Education
BBA - Accounting
University of Tasmania
Hobart, TAS12.2021
High School Diploma -
Business Institute of Australia
Sydney, NSW12.2017
High School Diploma -
Business Institute of Australia
Sydney, NSW12.2016
Skills
- Retail sales professional
- Managerial skills
- Point of Sale Software POS
- Team Collaboration, Multi-tasking strength
- Employee Training, Sales training
- Team Leadership
- Microsoft Office, PowerPoint, MS Word, MS Excel
- Accountable, a positive force and a team player
- Active listening skills, persuasive skills, collaboration skills and problem-solving skill
- Merchandising and Display
- Strong Communication and Interpersonal Skills
Additional Information
Visa condition: 485 Temporary Graduate Visa ( Hong Kong stream 5 years)
Nationality: Hong Kong, China
Timeline
Retail Sales Manager (Part-time)
UGG
11.2014 - 01.2018
Sales Associate
LOEWE
05.2012 - 09.2013
Professional Sales Associate
Tiffany & Co
01.2011 - 10.2011
Sales Supervisor
Burberry
01.2007 - 01.2010
BBA - Accounting
University of Tasmania
High School Diploma -
Business Institute of Australia
High School Diploma -
Business Institute of Australia