Kim Maree Field
North Geelong,VIC
Summary
Dynamic Outpatient Rehabilitation Coordinator at Epworth Healthcare, specializing in case management and budget planning. Demonstrates expertise in enhancing patient care through strategic team collaboration and rigorous compliance monitoring. Acknowledged for pioneering innovative solutions that elevate operational efficiency and patient satisfaction, while upholding exceptional standards of confidentiality and communication.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Outpatient Rehabilitation Co-ordinator
Epworth Healthcare
Waurn Ponds, VIC
04.2019 - Current
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated with external agencies to ensure continuity of care for clients.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Maintained accurate documentation related to case management activities and provided reports when necessary.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained records management system to process personnel information and produce reports.
- Ensured compliance with all applicable laws, regulations and professional standards.
- Authored and disseminated departmental reports and statistics compliant with policy and privacy standards.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Completed paperwork prior to patient visits, such as registration forms and consent forms.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled and confirmed patient appointments and consultations.
- Provided excellent customer service by responding quickly and efficiently to all queries.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled follow-up appointments for patients as needed using an EHR system or practice management software program.
- Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Monitored office supplies inventory and placed orders when necessary.
- Adhered strictly to safety protocols while performing duties within the clinic environment.
- Verified insurance coverage for services rendered and collected co-pays when applicable.
- Assisted with billing activities such as generating invoices or submitting claims electronically.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Completed relevant insurance and other claim forms.
- Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Processed referrals from primary care physicians to specialists.
- Followed infection control procedures to protect patients and staff in waiting area.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Conducted patient intake interviews to collect medical information and insurance details.
- Maintained accurate and up-to-date filing systems for medical records and documents.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Ensured that all patient information was kept confidential at all times in accordance with HIPAA regulations.
- Arranged hospital admissions for patients as required.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Informed patients of financial responsibilities prior to rendering services.
- Assisted with the coordination of patient care by communicating with other departments as necessary.
- Followed up with insurance companies regarding claims processing status.
- Protected patients by observing strict HIPAA guidelines.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Patient Services Officer
Barwon Health
Geelong, VIC
05.2001 - 03.2025
- Ensured the security and confidentiality of sensitive information.
- Handled incoming calls and directed callers to appropriate department or employee.
- Compiled data for statistical analysis and reporting purposes.
- Monitored office services mailbox for business support needs and requests.
- Directed customer inquiries to appropriate department personnel.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Received payments from patients in person or via phone and mailing services.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Collaborated with healthcare team members on various projects such as developing new policies or procedures.
- Utilized hospital information systems for data entry and retrieval.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Arranged hospital admissions for patients as required.
- Scheduled appointments for patients with doctors or specialists using computer software programs.
- Ensured accuracy of all patient information entered into electronic health record system.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Assisted visitors by directing them to appropriate areas within the hospital premises.
Early Childhood Educator
Kardinia International College
Bell Post Hill, VIC
01.2008 - 05.2019
- Integrated technology into the curriculum to enhance learning outcomes and engage young learners.
- Organized and led outdoor activities that promoted physical health and well-being.
- Integrated technology into lesson plans.
- Implemented hands-on, play-based strategies for experiential learning.
- Assisted students with special needs by providing additional support when required.
- Collaborated with parents and guardians to support children's learning and development at home and in the classroom.
- Maintained accurate records of student attendance, assessments and progress reports.
- Ensured compliance with relevant regulations such as health and safety standards.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Maintained detailed records of children's progress, behaviors, and interactions to inform instructional decisions and parent communications.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Coordinated with other educators to plan and implement interdisciplinary lessons that addressed multiple learning standards.
- Supervised and trained assistant educators, fostering a collaborative and professional team environment.
- Implemented appropriate strategies to manage challenging behaviors.
- Utilized a variety of teaching methods including play, storytelling, and creative arts to stimulate children's cognitive and social development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Participated in professional development opportunities to stay current with early childhood education research and best practices.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Applied early childhood education theories and practices to assess learning materials and curriculum effectiveness.
- Promoted effective communication between staff members by participating actively in team meetings.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Led parent-teacher conferences to discuss children's progress, strengths, and areas for growth.
- Advocated for early childhood education policies and practices within the school and broader community.
Food & Drink Attendant
Bon Appetit Gourmet Foods
Geelong, VIC
07.1999 - 01.2007
- Cleaned work areas and equipment at the end of each shift.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Handled cash register transactions accurately while maintaining proper security measures.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Adhered to health code regulations while preparing food items.
- Coordinated with team members to manage peak times efficiently.
- Opened and closed establishment on time with proper setup and procedure.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Informed management of any safety hazards or customer complaints immediately.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Operated cash register, processed payments and provided accurate change.
- Recognized by management for providing exceptional customer service.
Senior Investment Clerk
ANZ Funds Management
Melbourne, VIC
02.1989 - 11.1996
- Entered data into computer systems accurately and efficiently.
- Monitored and directed work of lower-level clerks.
- Completed sales order tickets and processed client-requested transactions.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Identified suspicious activity or fraud attempts on customer accounts.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Analyzed and interpreted financial data to form well-reasoned conclusions and make recommendations to financial officers.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Ensured compliance with banking regulations when processing transactions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Implemented new accounting systems or software programs as needed.
- Prepared monthly, quarterly and annual financial reports for management review.
- Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
- Reconciled bank accounts on a regular basis to ensure accuracy of records.
- Worked effectively in team environments to make the workplace more productive.
Retail Assistant
Sportsgirl
Geelong, VIC
11.1987 - 02.1989
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained cleanliness and organization of store shelves and displays.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Handled customer inquiries, complaints, and returns efficiently.
- Rang up purchases accurately on the point-of-sale system.
- Handled returns and exchanges according to company policies.
Junior Retail Assistant
Coles/Myer Pty Ltd
Geelong, VIC
11.1987 - 12.1988
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided feedback to management on customer needs, preferences, complaints.
- Ensured customer satisfaction by providing helpful, courteous service.
- Bagged or packaged purchases and wrapped gifts.
- Received incoming deliveries and verified that contents matched order documents.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as processing payments and returns.
Education
Bachelor of Early Childhood Education -Distinction - Early Childhood Education And Care
Deakin University
Waurn Ponds, VIC04-2013
Diploma in Children's Services - Distinction - Early Childhood Development
Gordon Institute of TAFE
Geelong, VIC11-2010
Certificate 3 in Children's Services - Early Childhood Development
Gordon Institute of TAFE
Geelong, VIC12-2008
Skills
- Case management
- Budget planning
- Compliance monitoring
- Data analysis
- Patient scheduling
- Customer service
- Team collaboration
- Conflict resolution
- Interdepartmental coordination
- Staff training
- Record keeping
- Acute and rehabilitative care
- Health information systems
- Excellent communication
- Adaptability
- Interdisciplinary collaboration
Affiliations
- Intrepid Traveler
- Adventures with my Sheepadoodle 'Gracie'
- Health and well-being activities
- Engagement in Community activities and events
Accomplishments
- Appointed team leader at the Early Learning Centre at Kardinia International College, mentoring and leading a team of 20 educators, and overseeing the center's management
- Engaged in many community organizations such as President and Treasurer of Leighdale Pony Club, Teesdale Preschool, and Bannockburn Scouts.
Certification
- Victorian Institute of Teachers Registration
- CPR and First Aide Training
- Asthma and Anaphylaxis Training
- Child Safety Training and Reporting
- Occupational Violence Training
- Fire Safety Training
- Full Drivers License
- Working with Children's Check
Languages
Ukrainian
Elementary
French
Elementary
References
References available upon request.
Work Preference
Work Type
Part TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outpatient Rehabilitation Co-ordinator
Epworth Healthcare
04.2019 - Current
Early Childhood Educator
Kardinia International College
01.2008 - 05.2019
Patient Services Officer
Barwon Health
05.2001 - 03.2025
Food & Drink Attendant
Bon Appetit Gourmet Foods
07.1999 - 01.2007
Senior Investment Clerk
ANZ Funds Management
02.1989 - 11.1996
Retail Assistant
Sportsgirl
11.1987 - 02.1989
Junior Retail Assistant
Coles/Myer Pty Ltd
11.1987 - 12.1988
Bachelor of Early Childhood Education -Distinction - Early Childhood Education And Care
Deakin University
Diploma in Children's Services - Distinction - Early Childhood Development
Gordon Institute of TAFE
Certificate 3 in Children's Services - Early Childhood Development
Gordon Institute of TAFE
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