Morgan Drew
Barraba
Summary
Dynamic and results-oriented professional with a proven track record at Play House Hotel Barraba, adept in complaint handling and customer service. Excels in fostering team collaboration and enhancing operational efficiency. Demonstrated ability to improve guest satisfaction significantly, leveraging excellent communication and multitasking skills. Committed to continuous improvement and professional development.
Overview
2021
2021
years of professional experience
Work History
Night Manager
Play House Hotel Barraba
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Acted as primary point of contact for guests, ensuring their needs were met with utmost attention and discretion.
- Welcoming of guests of the hotel.
- Kitchen hand - assisted in kitchen preparation and clean up before and after closure.
- Assisted in daily cleaning/ restocking of supplies .
Waitressing/Food Preparation
Shellys Table
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined food preparation processes to ensure timely delivery and setup at events.
- Increased customer satisfaction by providing exceptional service and timely food preparation.
- Maintained a well-organized workspace, contributing to a seamless food preparation process and timely order fulfillment.
- Improved overall cleanliness by thoroughly sanitizing food preparation areas, equipment, and utensils.
- Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
- Collaborated closely with catering teams to ensure seamless food preparation, presentation, and service throughout events.
Careworker
Private Carer
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Assisted in Oral feeding and food preparation
- Assisted in bowel care, draining of catheter bag and personal care of client.
- Dated notes recorded daily.
Retail Assistance
Barraba Iga
04.2017 - 11.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person.
- Supported team members during peak hours to ensure smooth store operations.
- Managed cash register operations to ensure accurate financial transactions.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Attended online education as required by job description.
Education
Year 11
Barraba High School
Barraba, NSWSkills
- People management
- Reservations management
- Complaint handling
- Customer service
- Teamwork and collaboration
- Professional and courteous
- Teamwork
- Positive attitude
- Excellent communication
- Active listening
- Adaptability and flexibility
- Effective communication
- Verbal and written communication
- Team building
- Analytical thinking
- Good judgment
- Critical thinking
- Attention to detail
- Career development
- Reliability
- Time management
- Problem-solving abilities
- Multitasking
Future Outlook
I have experience in many different job categories.
I want to start my Journey in nursing where I can excel and build a career within.
I enjoy helping individuals and have a strong caring nature.
I am a reliable and trustworthy individual, I can work alone or in a team environment.
Timeline
Retail Assistance
Barraba Iga
04.2017 - 11.2020
Night Manager
Play House Hotel Barraba
Waitressing/Food Preparation
Shellys Table
Careworker
Private Carer
Year 11
Barraba High School
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