Kimmy Ko
Glen Waverley
Summary
Offering strong desire to learn and excel in customer service environments. Brings ability to quickly grasp new concepts and apply effective communication and problem-solving skills. Ready to use and develop interpersonal and technical abilities in a new role.
Overview
9
9
years of professional experience
Work History
Customer service executive
PCCW Limited
10.2023 - 12.2023
- Listening phone calls from customers
- Handling customers inquires
Part time customer service coordinator
Tai Wai Small Animal and Exotic hospital
06.2021 - 03.2022
- Escorting, liaising clients and provide clients supports
- Helping with animal care and hygiene
Part time Tea-rista & all rounder
Kung Fu Tea
06.2019 - 05.2021
- Making beverage and different types of tea
- Maintaining hygiene and operation
- Taking orders and calculate cashier's balance
Part time waitress & front of house
Yunan flavour garden
06.2015 - 09.2015
- Taking orders
- Serving food and maintaining hygiene
Education
BBA -
Hong Kong Baptist University
Hong Kong01-2024
Skills
- Team collaboration
- Call center experience
- Team training and development
- Customer service
- Data entry
- Microsoft office
- Chinese Typing
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional
Japanese
Elementary
Timeline
Customer service executive
PCCW Limited
10.2023 - 12.2023
Part time customer service coordinator
Tai Wai Small Animal and Exotic hospital
06.2021 - 03.2022
Part time Tea-rista & all rounder
Kung Fu Tea
06.2019 - 05.2021
Part time waitress & front of house
Yunan flavour garden
06.2015 - 09.2015
BBA -
Hong Kong Baptist University
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