Kimrose Simulaeta
Chermside,QLD
Summary
Hardworking and positive professional with a strong background in customer service, administration, and client support. I’m passionate about building strong relationships, creating positive experiences, and contributing to high-performing teams. Known for my emotional intelligence, adaptability, and willingness to learn, I bring both people skills and task efficiency to every role. I thrive in environments where I can make a meaningful impact through reliable support, strong communication, and a team-first attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Channel Sales Consultant
Shell Energy
08.2023 - Current
- Relationship Building: Established and maintained strong partnerships with brokers and consultants, fostering trust and collaboration to drive sale
- Sales Operations: Managed tender requests, pricing for reverse auctions, and broker commission invoices, ensuring accuracy and efficiency in sales processes.
- Target Achievement: Consistently exceeded sales acquisition targets through strategic planning and a customer-focused approach
- Administrative Expertise: Maintained CRM systems, performed credit checks, and supported general sales operations to streamline workflows and improve efficiency.
Energy Specialist
Origin Energy
08.2022 - 08.2023
- Customer Satisfaction: Delivered personalized and knowledgeable support to resolve customer inquiries, ensuring high levels of satisfaction.
- Problem Solving: Addressed customer complaints effectively and implemented solutions to meet individual needs.
- Mentorship:Trained and guided new team members, enhancing overall team performance and fostering a collaborative work environment.
- Communication Expertise: Utilized excellent communication skills to identify customer needs, promote product offerings, and build long-term client relationships.
- Process Improvement: Regularly updated product knowledge to provide optimal service and meet sales quotas
Receptionist
MSA National
04.2022 - 06.2022
- Client Support: Delivered exceptional customer service by managing incoming calls and emails, resolving inquiries, and ensuring clients were directed appropriately.
- Scheduling & Organization:Coordinated solicitor appointments and meetings, maintaining organized schedules and optimizing team productivity.
- Administrative Efficiency:Performed data entry, filing, and managed office supplies, contributing to a well-functioning office environment.
- Collaboration: Supported solicitors on legal projects, ensuring efficiency and alignment with team goals.
Executive Office Assistant
SilverChef
10.2021 - 02.2022
- Organized and maintained executive's calendar, arranged meetings, conferences and travel plans.
- Greeted clients, answered questions and directed them to appropriate personnel or department.
- Followed proper accounting and bookkeeping procedures to support audits.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Assisted with onboarding new employees by providing training materials and orientations.
Customer Service Representative
SilverChef
10.2019 - 11.2021
- Customer Engagement: Provided tailored solutions to meet client needs, fostering relationships that increased customer satisfaction and retention.
- Sales & Promotion: Identified opportunities to upsell products and services, contributing to revenue growth.
- Problem Resolution:Resolved customer concerns with empathy and professionalism, improving loyalty and trust.
- Team Collaboration:Worked closely with colleagues to achieve sales targets and deliver outstanding service.
Receptionist
SilverChef
02.2019 - 10.2019
- Frontline Support: Managed calls, greeted visitors, and provided excellent customer service, creating a welcoming office atmosphere.
- Office Coordination: Scheduled meetings, maintained office supplies, and supported office operations to enhance team efficiency.
- Vendor Liaison: Coordinated with vendors for office maintenance and ensured timely completion of tasks.
Education
Bachelor - Business
Torrens University
Brisbane 03-2026
High School Diploma -
Wavell State Highschool
01-2018
Skills
- Relationship Management and Stakeholder Engagement
- CRM Systems (Salesforce, HubSpot)
- Proactive Customer Care and Conflict Resolution
- Office and Administrative Management
- Proficient in Spoken and Written Communication
- Emotional Intelligence and Empathetic Interaction
- Microsoft Office Suite (Word, Excel, Outlook)
- Client Onboarding and Retention Strategies
- Customer Experience Management
- Initiative and Proactive Thinker
Certification
- Certificate 2 in Business & Tourism
- Certificate in Allied Health
- Certificate II in Skills for Work and Vocational Pathways
- Certificate II in Health Support Service
References
References available upon request.
Timeline
Channel Sales Consultant
Shell Energy
08.2023 - Current
Energy Specialist
Origin Energy
08.2022 - 08.2023
Receptionist
MSA National
04.2022 - 06.2022
Executive Office Assistant
SilverChef
10.2021 - 02.2022
Customer Service Representative
SilverChef
10.2019 - 11.2021
Receptionist
SilverChef
02.2019 - 10.2019
Bachelor - Business
Torrens University
High School Diploma -
Wavell State Highschool
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