Kimss K
Deception Bay,QLD
Summary
Results-driven Business Analyst with 10 years of experience in leading digital transformation and process improvement initiatives across global operations. Skilled in eliciting and translating business requirements into actionable, customer-focused solutions that drive organisational growth. Expertise in implementing ERP systems, executing end-to-end SaaS product launches, and collaborating with stakeholders to enhance operational efficiency. Adept at delivering innovative, sustainable, and cost-effective solutions aligned with business goals, ensuring optimal performance and value.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Nando's Restaurant
Brisbane, QLD
06.2025 - Current
- Oversaw daily restaurant operations, ensuring exceptional guest experiences and efficient service delivery.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity and morale.
- Implemented cost control strategies to optimize inventory management and reduce waste significantly.
- Developed and enforced standard operating procedures to maintain compliance with health and safety regulations.
- Analyzed customer feedback to identify areas for improvement in service quality and dining experience.
- Conducted regular financial analysis to monitor budget adherence and adjust operational strategies accordingly.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Site Manager
Viva Energy
Brisbane, QLD
12.2024 - 06.2025
- Directed site operations to ensure adherence to safety protocols and regulatory compliance.
- Led cross-functional teams to optimize project timelines and resource allocation.
- Mentored junior staff, fostering a culture of continuous learning and skill development.
- Developed strategic plans aligning site objectives with corporate goals to drive performance.
- Analyzed site performance metrics, identifying trends for informed decision-making.
- Coordinated with external vendors to streamline supply chain logistics and procurement processes.
- Facilitated regular training sessions to enhance team competencies in best practices and safety measures.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
Site Manager
NPD Group
Christchurch, CAN
07.2024 - 12.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers. Oversaw daily operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Maximised profitability through cost control measures, including mindful purchasing decisions and labor management.
- Collaborated on special event planning for themed nights or holiday promotions.
- Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
- Implemented energy-saving measures, reducing operating costs while promoting sustainability.
Area Manager- South Island
Restaurant Brands LTD
01.2021 - 01.2022
- Monitor and Optimise Business Performance: Track and analyse key financial metrics, including budget performance, F&B costs, and KPIs, to identify opportunities for improvement and recommend solutions that drive business growth and operational efficiency.
- Enhance Team Culture and Development: Collaborate with leadership to uplift team culture by implementing training programs, developing processes, conducting performance reviews, and recognising team achievements, contributing to improved team performance and morale.
- KPI Management and Reporting: Ensure the achievement of key performance indicators (KPIs) by monitoring individual and team performance, identifying gaps, and implementing strategies to meet or exceed targets.
- Ensure Operational Compliance: Oversee business compliance with regulatory standards, including food quality, hygiene, and behavioural protocols, to ensure adherence to industry guidelines and organisational policies.
- Facilitate Effective Communication: Act as a liaison between staff and leadership, ensuring transparent and effective communication channels to foster collaboration and alignment across teams.
- Stakeholder and Supplier Relationship Management: Manage relationships with key external stakeholders, including suppliers, to ensure seamless operations and high-quality service delivery.
- Compliance and Risk Management: Ensure compliance with sales, food supply regulations, and health and safety standards, mitigating risks and ensuring that the business operates within legal and regulatory frameworks.
- Drive Training and Development: Plan, communicate, and execute ongoing training initiatives, ensuring that all training is completed, documented, and aligned with business objectives.
- Leadership and Coaching: Provide coaching and mentorship to team members to support their professional development, including addressing performance challenges and guiding them through complex situations.
- Operational Planning and Prioritisation: Lead the planning and prioritisation of operational activities to ensure business objectives are met efficiently, optimising store operations and resource allocation.
Area Manager- South Island
Restaurant Brands LTD
01.2021 - 01.2022
- Monitor and Optimise Business Performance: Track and analyse key financial metrics, including budget performance, F&B costs, and KPIs, to identify opportunities for improvement and recommend solutions that drive business growth and operational efficiency.
- Enhance Team Culture and Development: Collaborate with leadership to uplift team culture by implementing training programs, developing processes, conducting performance reviews, and recognising team achievements, contributing to improved team performance and morale.
- KPI Management and Reporting: Ensure the achievement of key performance indicators (KPIs) by monitoring individual and team performance, identifying gaps, and implementing strategies to meet or exceed targets.
- Ensure Operational Compliance: Oversee business compliance with regulatory standards, including food quality, hygiene, and behavioural protocols, to ensure adherence to industry guidelines and organisational policies.
- Facilitate Effective Communication: Act as a liaison between staff and leadership, ensuring transparent and effective communication channels to foster collaboration and alignment across teams.
- Stakeholder and Supplier Relationship Management: Manage relationships with key external stakeholders, including suppliers, to ensure seamless operations and high-quality service delivery.
- Compliance and Risk Management: Ensure compliance with sales, food supply regulations, and health and safety standards, mitigating risks and ensuring that the business operates within legal and regulatory frameworks.
- Drive Training and Development: Plan, communicate, and execute ongoing training initiatives, ensuring that all training is completed, documented, and aligned with business objectives.
- Leadership and Coaching: Provide coaching and mentorship to team members to support their professional development, including addressing performance challenges and guiding them through complex situations.
- Operational Planning and Prioritisation: Lead the planning and prioritisation of operational activities to ensure business objectives are met efficiently, optimising store operations and resource allocation.
Senior Business Analyst- South Island
Restaurant Brands LTD
01.2012 - 01.2021
- Business Requirements Elicitation: Gather and analyse business requirements from stakeholders, ensuring they align with organisational goals.
- Stakeholder Management: Build and maintain strong relationships with business leaders, end users, and other stakeholders, acting as a liaison between business and technical teams.
- Strategic Analysis & Recommendations: Provide insights and recommendations to improve business processes, align with strategic objectives, and drive business value.
- Solution Design & Validation: Work closely with development teams and business units to design and validate solutions that meet business needs and ensure alignment with organisational goals.
- Business Process Re-engineering: Analyse and re-engineer business processes to improve efficiency, reduce costs, and enhance overall business performance.
- Documentation: Develop comprehensive documentation, including business requirements, functional specifications, user stories, use cases, and process flows.
- Data Analysis & Reporting: Use data analytics tools (e.g., Power BI, excel) to generate insights, reports, and dashboards to support decision-making and track project performance.
- Requirements Prioritisation: Collaborate with stakeholders to prioritise requirements based on business value, feasibility, and risk.
- Project & Change Management Support: Actively support project management and change management efforts by identifying potential impacts, risks, and required resources for successful implementation.
- Agile Methodology Adoption: Facilitate Agile ceremonies (e.g., sprint planning, daily stand-ups) and help teams embrace Agile principles to enhance productivity and delivery.
- Mentoring & Leadership: Provide guidance and mentorship to junior business analysts, sharing best practices and contributing to the overall professional growth of the team.
- Quality Assurance: Ensure the accuracy and quality of business requirements, conduct testing, and validate that solutions meet business needs before deployment.
- Cross-Functional Collaboration: Collaborate with finance, operations, marketing, and IT teams to ensure cohesive and integrated business solutions.
- Risk Management: Identify and manage risks that could impact project success or business operations, developing mitigation strategies where necessary.
- Continuous Improvement: Proactively seek opportunities to enhance business processes, tools, and practices to improve overall business performance and customer satisfaction.
Senior Business Analyst- South Island
Restaurant Brands LTD
01.2012 - 01.2021
- Business Requirements Elicitation: Gather and analyse business requirements from stakeholders, ensuring they align with organisational goals.
- Stakeholder Management: Build and maintain strong relationships with business leaders, end users, and other stakeholders, acting as a liaison between business and technical teams.
- Strategic Analysis & Recommendations: Provide insights and recommendations to improve business processes, align with strategic objectives, and drive business value.
- Solution Design & Validation: Work closely with development teams and business units to design and validate solutions that meet business needs and ensure alignment with organisational goals.
- Business Process Re-engineering: Analyse and re-engineer business processes to improve efficiency, reduce costs, and enhance overall business performance.
- Documentation: Develop comprehensive documentation, including business requirements, functional specifications, user stories, use cases, and process flows.
- Data Analysis & Reporting: Use data analytics tools (e.g., Power BI, excel) to generate insights, reports, and dashboards to support decision-making and track project performance.
- Requirements Prioritisation: Collaborate with stakeholders to prioritise requirements based on business value, feasibility, and risk.
- Project & Change Management Support: Actively support project management and change management efforts by identifying potential impacts, risks, and required resources for successful implementation.
- Agile Methodology Adoption: Facilitate Agile ceremonies (e.g., sprint planning, daily stand-ups) and help teams embrace Agile principles to enhance productivity and delivery.
- Mentoring & Leadership: Provide guidance and mentorship to junior business analysts, sharing best practices and contributing to the overall professional growth of the team.
- Quality Assurance: Ensure the accuracy and quality of business requirements, conduct testing, and validate that solutions meet business needs before deployment.
- Cross-Functional Collaboration: Collaborate with finance, operations, marketing, and IT teams to ensure cohesive and integrated business solutions.
- Risk Management: Identify and manage risks that could impact project success or business operations, developing mitigation strategies where necessary.
- Continuous Improvement: Proactively seek opportunities to enhance business processes, tools, and practices to improve overall business performance and customer satisfaction.
Skills
- Leadership & Strategic Thinking
- Agile methodologies
- Communication & Interpersonal Skills
- Technical Proficiency
- D365
- Power BI
- Scrum
- Azure DevOps
- Jira
- Microsoft Project
- SharePoint
- MS Excel
- MS Visio
- MS Word
- MS Forms
- PowerPoint
- Analytical & Process Improvement Skills
- Business Process Re-engineering
- Requirements gathering
- Stakeholder management
- Creating process flows
- Elicitation
- Documentation
- Facilitation
- Conducting workshops
- Data manipulation and analysis
- Soft Skills & Personal Attributes
- Team collaboration
- Time management
- Problem-solving
- Detail-oriented
- Highly organised
- Proactive
- Innovative
- Flexible approach to change
- Commitment to continuous improvement
Personal Information
- Citizenship: NZ Citizen
- Title: Sr Business Analyst
- Visa Status: NZ Citizen
- Nationality: NZ Citizen
Timeline
Restaurant Manager
Nando's Restaurant
06.2025 - Current
Site Manager
Viva Energy
12.2024 - 06.2025
Site Manager
NPD Group
07.2024 - 12.2024
Area Manager- South Island
Restaurant Brands LTD
01.2021 - 01.2022
Area Manager- South Island
Restaurant Brands LTD
01.2021 - 01.2022
Senior Business Analyst- South Island
Restaurant Brands LTD
01.2012 - 01.2021
Senior Business Analyst- South Island
Restaurant Brands LTD
01.2012 - 01.2021