Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinberly Melo

Melbourne

Summary

Motivated student with experience serving others, who is an excellent communicator and a fast learner. My experience has provided me with customer service, organisation, successful experience in fast-paced office settings, high-quality cleaning services with outstanding results and I am eager to learn more. Hardworking team player with expertise in completing various clerical tasks and offering support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Comercial Cleaner

Quayclean
04.2022 - Current
  • Cleaned and sanitized offices, schools, bathrooms, kitchens, and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Team leader in stadiums like (Marvel Stadium, Rod Laver Arena, Melbourne Park, Australian Open), during and after each event.

Comencial Cleaner

Cirka, ISS
06.2022 - 03.2023
  • General cleaner, bar runner, cleared tables immediately after guests left in preparation for next party, among other related in events made in places like Melbourne Cricket Ground, Flemington racecourse races, etc.

Waitress

Cafe Andiamo
05.2022 - 12.2022
  • Delivered excellent customer service while taking orders and making accurate changes at a fast pace.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Demonstrated an ability to handle stress calmly under pressure situations such as busy weekends or holidays without sacrificing the quality of product delivered or the level of customer service provided.

Call Center Agent

Teleperformance Colombia S.A.S.
05.2019 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction, achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services, analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Operational Assistant

Colombian Cinema
01.2017 - 01.2019
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Food handling, inventory review, among others.

Administrative Assistant

Laboratories Megamedical Sa
11.2015 - 06.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Education

Certificate III - Business

International House
Melbourne, VIC
05.2024

Graduate Certificate - General English Course- Upper Intermediate

International House
Melbourne, VIC
06.2023

Technician - Administrative Assistance

San Camilo Comprehensive Training Center – SENA
Colombia
12.2015

Skills

  • Adaptive capacity
  • Time management
  • Teamwork skills
  • Work ethic
  • Positive attitude
  • Willingness to learn
  • Responsibility

Timeline

Comencial Cleaner

Cirka, ISS
06.2022 - 03.2023

Waitress

Cafe Andiamo
05.2022 - 12.2022

Comercial Cleaner

Quayclean
04.2022 - Current

Call Center Agent

Teleperformance Colombia S.A.S.
05.2019 - 03.2022

Operational Assistant

Colombian Cinema
01.2017 - 01.2019

Administrative Assistant

Laboratories Megamedical Sa
11.2015 - 06.2016

Certificate III - Business

International House

Graduate Certificate - General English Course- Upper Intermediate

International House

Technician - Administrative Assistance

San Camilo Comprehensive Training Center – SENA

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